Yvonne Anaya
Family Advocate
Odessa,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Head Start Family Advocate
Greater Opportunities Of The Permian Basin
09.1993 - Current
- Enhanced family engagement by conducting regular home visits and establishing strong relationships with parents.
- Improved parental involvement in children''s education by organizing workshops, trainings, and events focused on child development.
- Assisted families in accessing community resources for housing, healthcare, and employment opportunities to promote selfsufficiency.
- Collaborated with interdisciplinary teams to develop and implement individualized family partnership agreements, ensuring targeted support for each family.
- Provided crisis intervention services to families experiencing challenges such as homelessness or domestic violence, connecting them with necessary resources for safety and wellbeing.
- Maintained accurate documentation of family interactions and progress toward goals in accordance with program guidelines.
- Monitored child attendance records closely, addressing concerns about absenteeism through direct communication with parents.
- Documented data and completed accurate updates to case records.
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
Ticket Seller-Scanner-Bag Check ECISD Athletic Dep
ECISD
08.2023 - Current
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
- Streamlined ticket purchasing process for improved efficiency and reduced wait times.
- Maintained up-to-date knowledge of venue policies, procedures, and upcoming events to provide informed recommendations to customers.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Utilized specialized software programs for processing ticket orders accurately and efficiently.
Cashier Team Lead
Dollar General Store
10.2017 - 11.2019
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Set up new sales displays each week with fresh merchandise.
- Used POS system to enter orders, process payments and issue receipts.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Education
Associate of Applied Science - Child Development
Odessa College
Odessa, TX05.2006
Skills
- Telephone Etiquette
- Multitasking
- Organization
- Computer Literacy
- Customer Service
- Basic Computer Skills
- POS Systems
- Excellent Communication
Languages
Spanish
Native or Bilingual
Timeline
Ticket Seller-Scanner-Bag Check ECISD Athletic Dep
ECISD
08.2023 - Current
Cashier Team Lead
Dollar General Store
10.2017 - 11.2019
Head Start Family Advocate
Greater Opportunities Of The Permian Basin
09.1993 - Current
Associate of Applied Science - Child Development
Odessa College
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