Summary
Work History
Education
Skills
Languages
Timeline
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Yvonne Angel

San Diego,CA

Summary

Versatile and results-driven professional with extensive experience at Vons, excelling in roles demanding exceptional customer service and kitchen safety. Demonstrated mastery in dough handling and fostering team collaboration, significantly enhancing product quality and operational efficiency. Proven track record in implementing waste reduction strategies, achieving notable improvements in sustainability and cost savings.

Work History

Machine Operator

Armtec
Coachella, CA
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Baker

Vons
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.

Courtesy Clerk

Vons
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.

Caregiver

Comfort Keepers
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with self-administered medications.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.

Caregiver

Home Instead Senior Care Home

Supervisor/Medical Transporter/Residential Special

Arc Of San Diego
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.

Cashier

Jack in the Box
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Cashier/ Key Carrier

Payless Shoe Source
San Diego, CA
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.

Education

High School Diploma - Diploma

Coachella Valley High School
Thermal, CA
06.1993

Skills

  • Team player
  • Customer service
  • Active listener
  • Food safety and sanitation
  • Kitchen safety
  • Cleanliness standards
  • Food safety
  • Attention to detail
  • Quality control
  • Time management
  • Dough handling
  • Oven operation
  • Adaptive and creative
  • Opening and closing duties
  • Product presentation
  • Bread making
  • Management
  • Basic math
  • Kitchen equipment operation
  • Waste reduction
  • Holiday baking
  • Pastry preparation
  • Visual merchandising
  • Traditional baked goods
  • Stock rotation

Languages

Spanish
Professional Working

Timeline

Machine Operator

Armtec

Baker

Vons

Courtesy Clerk

Vons

Caregiver

Comfort Keepers

Caregiver

Home Instead Senior Care Home

Supervisor/Medical Transporter/Residential Special

Arc Of San Diego

Cashier

Jack in the Box

Customer Service Cashier/ Key Carrier

Payless Shoe Source

High School Diploma - Diploma

Coachella Valley High School

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Yvonne Angel