Yvonne Avila
Rancho Cucamonga,CA
Summary
Energetic Inventory Specialist eager to support team objectives and contribute to business success. Open and transparent communicator specializing in merchandising, tagging, and display set-up. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Inventory Specialist Pharmacy Technician
CVS
07.2018 - Current
- Handling data entry of prescriptions and processing insurance billing
- Communicating with doctor’s offices and insurances for prior authorizations for patients medication
- Contacting patients with medication reminders and requesting refills from the doctor's office
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Offering excellent customer service at the time of patients picking up their medications
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Upholding all regulatory policies and tending to all recalls and processing the returns.
- Participated in physical inventory counts to keep information accurate and current.
- Coordinated inventory, stocking and ordering.
- Performed scheduled inventory counts and supply audits.
- Performed inventory cycle counting and identified discrepancies.
- Maintained accurate and up-to-date inventory records.
- Investigated discrepancies between physical count and computer records.
- Created reports on inventory activity, shortages, overages.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Responded promptly to requests from customers regarding product availability.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Identified unproductive inventory for disposition, optimizing stock productivity.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Packed, sealed or affixed postage to prepare materials for shipping.
Sales Associate/Operator/Jcp.com Specialist/ Appliance Product Expert
JCPenney
11.2013 - 01.2020
- Provided product expertise and technical support to customers via telephone, email, chat, and in-person.
- Helped customers select products that best fit their personal needs
- Maintained visually appealing and effective displays for the entire store
- Educated customers on product and service offerings
- Offering exceptional customer service to differentiate and promote the company brand
- Kept the showroom clean and maintained neat, orderly product displays
- Building customer confidence by actively listening to their concerns and giving appropriate feedback
- Completed floor replenishment to guarantee size availability and promote customer satisfaction
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
- Communicated information to customers about product quality, value and style
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Processed all sales transactions accurately and in a timely fashion
- Worked in our enterprise fulfillment department filling customers orders in a timely manner, packaging, and shipping, including same day pickup
- I worked as an appliance product expert helping customers find the right appliances for their needs
- Then placing orders for appliances, scheduling delivery, and completing the delivery check off list with customers.
- Resolved customer inquiries regarding products features, functionality, compatibility and pricing.
- Maintained updated knowledge of industry developments and competitive products and services offerings.
Education
Associate Of Arts - Information Technology
Strayer University
Washington, DC12-2024
Bachelor Of Science - Information Technology
Strayer University
Washington, DCLicensed Pharmacy Technician -
High School Diploma -
Chino High School
03.2013
Skills
- Excellent multi-tasker
- Strong communication skills
- Flexible schedule
- Personnel training and development
- Cash handling accuracy
- Organized
- Time management
- Detail-oriented
- Attention to Detail
- Inventory Organization
- Ordering Supplies
- Stocking and Organization
Languages
Spanish
Limited Working
Timeline
Inventory Specialist Pharmacy Technician
CVS
07.2018 - Current
Sales Associate/Operator/Jcp.com Specialist/ Appliance Product Expert
JCPenney
11.2013 - 01.2020
Associate Of Arts - Information Technology
Strayer University
Bachelor Of Science - Information Technology
Strayer University
Licensed Pharmacy Technician -
High School Diploma -
Chino High School
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