Yvonne Bettis
Nashville,TN
Summary
Detail-oriented and methodical professional with an analytical approach. Adept at coordinating documentation, spreadsheets, presentations and supporting materials. Approachable Medical Claims Processor proudly offering over 10 years' experience in handling multiple administrative responsibilities in fast-paced office environments. Hardworking professional interacting with providers to discuss claim status or denials. Attentive to details and highly collaborative.
Overview
10
10
years of professional experience
Work History
Senior Project Coordinator
Good Shepherd Senior Services
Nashville , TN
2020.12 - Current
- Monitored performance metrics related to projects and took corrective action when necessary.
- Managed multiple concurrent projects while maintaining a high level of accuracy.
- Developed training materials for new employees on company-specific processes related to project coordination.
Member Service Supervisor
Elevace Health
Nashville , TN
2019.08 - 2021.02
- Provided leadership by motivating team members to achieve departmental goals.
- Developed customer service standards and ensured that all staff met these expectations on a daily basis.
- Conducted regular meetings with staff to discuss performance, address any concerns or issues, and provide feedback on job performance.
Claims Supervisor
Cigna-HealthSpring
Nashville , TN
2013.06 - 2019.08
- Provided guidance, assistance and training to new staff on the proper procedures for handling customer inquiries and complaints.
- Developed departmental policies and procedures for processing claims according to applicable laws and regulations.
- Monitored and tracked performance metrics such as turnaround times, resolution rates, denial rates. for the Claims Department.
Education
Bachelor of Science - Healthcare Adminstration
American InterContinental University
Schaumburg, IL09.2024
Skills
- Meeting Coordination
- Data Organization
- Brand Identity Management
- Schedule Maintenance
- Expert in QNXT
- Proficient in Microsoft
- Presentation Skills
- Workflow Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Senior Project Coordinator
Good Shepherd Senior Services
2020.12 - Current
Member Service Supervisor
Elevace Health
2019.08 - 2021.02
Claims Supervisor
Cigna-HealthSpring
2013.06 - 2019.08
Bachelor of Science - Healthcare Adminstration
American InterContinental University
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