YVONNE BROOKS
Newport News,VA
Summary
Qualified Training Coordinator with 3 years of experience. Enthusiastic about contributing to successful training programs. Knowledgeable about coordinating schedules and program implementation.
Overview
12
12
years of professional experience
Work History
Training Ambassador
Amazon
09.2022 - Current
- Enhanced trainee engagement by incorporating interactive activities and real-life examples in training sessions.
- Collaborated with fellow ambassadors to develop comprehensive and effective training materials for increased retention rates.
- Provided personalized coaching to trainees, resulting in improved performance and higher satisfaction levels.
- Maintained accurate records of trainee progress, providing timely feedback and support for continued growth.
- Conducted regular assessments of training effectiveness, refining content for optimal results and continuous improvement.
ROBOT SPECIALIST
Express Employment
01.2021 - 01.2022
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Assistant Manager
Family Dollar
08.2019 - 04.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
COOK/DELIVERY DRIVER/CASHIER
CHINA TOWN
04.2016 - 08.2019
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Customer Service Supervisor
WALMART
06.2014 - 05.2016
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Medical Assistant
PINNACLE HAND THERAPY
08.2011 - 08.2012
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Hand and leg treatment for lymphadema
Education
No Degree - Medical Assisting Certification
Everest College
Newport News, VA02.2011
GED -
Jackson Learning Center
Newport News, VA03.2010
Skills
- Effective Communication
- Technical Proficiency
- Assessment Creation
- Feedback Provision
Timeline
Training Ambassador
Amazon
09.2022 - Current
ROBOT SPECIALIST
Express Employment
01.2021 - 01.2022
Assistant Manager
Family Dollar
08.2019 - 04.2021
COOK/DELIVERY DRIVER/CASHIER
CHINA TOWN
04.2016 - 08.2019
Customer Service Supervisor
WALMART
06.2014 - 05.2016
Medical Assistant
PINNACLE HAND THERAPY
08.2011 - 08.2012
No Degree - Medical Assisting Certification
Everest College
GED -
Jackson Learning Center
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