Yvonne Byrd
Shift Lead
Ellenton,Florida
Summary
Dynamic and motivated team leader with a proven record in working well with all levels of people within an organization, empowering teams to exceed established objectives and coaching individuals to success. Skilled in working independently as well as team collaboration, demonstrating exceptional communication skills and multitasking abilities. Adaptable and transformational leader with the ability to make critical decisions during challenging circumstances.
Overview
13
13
years of professional experience
Work History
Shift Lead
Instacart
Tampa, FL
07.2019 - Current
- Responsible for managing teams of up tp 50 in-store shoppers with 2 retailers at 4 locations.
- Created individualized coaching plans by analyzing in-shopper metrics to boost performance and help team members achieve performance goals.
- Ensure in-store shoppers are operating productively and working on task to meet company, retailer and customer needs.
- Promoted company values and maintain positive relationships with in-store shoppers, retailers and customers.
- Develop improved processes for training shoppers and shift leads
- Onboard new shoppers by assisting with hiring process and performing initial online and in store training and support
- Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
- Enforced company policies and procedures with employees.
- Utilized G Suite, Microsoft, Asana, Lattice to perform job functions efficiently.
Practice Manager
Legacy Physical Therapy LLC
Parrish, FL
08.2006 - 12.2017
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed relationships with referring physicians, insurance workers comp providers and attorneys, ensuring that all their patient's medical needs were properly addressed.
- Trained interns and newly hired team members on office procedures and computer system.
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Created and implemented organizational policies and procedures.
- Addressed and remedied all patient or team member issues.
- Assisted with regulatory issues such as compliance.
Education
Santa Fe College
Gainesville, FLSkills
Teamwork
undefinedTimeline
Shift Lead
Instacart
07.2019 - Current
Practice Manager
Legacy Physical Therapy LLC
08.2006 - 12.2017
Santa Fe College
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