Yvonne Castillo
Anaheim,CA
Summary
My years of experience have helped me become an excellent communicator and I have attained valuable knowledge in listening, assisting and providing the client with exceptional service.
I have attained many years of providing excellent customer service in the medical, dental and merchandising field.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist 1
State Of Washington Department Of Social And Health Services
11.2022 - 06.2023
- Primary contact for greeting walk-in clients, visitors and vendors and resolves complaints, inquiries and client/customer service problems while maintaining appropriate confidentiality.
- Maintain card key access system and processes including issuing (to new employees on first day of employment), re-issuing, updating and delegating employee and vendor card keys.
- Maintain official log of all visitors, issue temporary security badges for all visitors and coordinate arrival of visitors with agency staff.
- Administrator of the Condeco scheduling system. Including, but not limited to fielding questions from staff, troubleshooting scheduling issues, and pulling reports from database as needed.
- Assist with data entry / upload of staff photos for Building Access List.
- Issue parking permits and maintain parking database.
- Submit monthly visitor report including HCA, PEBB, Apple Health and Vendor totals.
- Reconcile monthly Motor pool invoice and audit for mistakes. Contacts Management Analyst if mistakes are found and appropriate credit applied to account for erroneous charges.
- Attending all training and staff meetings. Participate in process improvement teams and other employee development activities.
- Provide assistance during emergency incidents and building evacuations, within compliance with the Facilities Incident Response Procedures.
Patient Care Coordinator
Spokane Allergy & Asthma Clinic
03.2021 - 05.2022
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Worked with patients to schedule tests and procedures.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
ORTHODONTIST ASSISTANT
SCREENER APPLE VALLEY DENTAL & BRACES
01.2019 - 03.2021
ADMINISTRATIVE ASSISTANT
01.2017 - 11.2018
01.2010 - 08.2011
- I am eager to obtain a front desk medical receptionist position, to provide keen attention to detail and excellent customer service , as well as professionalism and empathy when dealing with patients in demanding situations
- Perform analytical and data entry task
- Answer patient calls, emails and return voicemails
- Obtain prior authorizations,as well as insurance verifications
- Schedule patient visits and answer pre-visit questions, electronically send new patient paperwork
- Scan documents confidentially manage patient accounts obtain and enter patient demographics and insurance information to EMR software
- Answered phones and scheduled appointments for current and new patients as well as submit insurance claims for state insurance, retrieve and document patient charts, provide new prospects with proposed treatments plans and cost estimates
- Take X-rays, teach patients how to properly care for their braces, take and fill impressions along with bonding braces, fit and deliver appliances and change out wires and bands, work independently on patients, maintained clean and sterile environment
- Monitor patient condition by observing physical and mental conditions, assist patient by providing personal services such as bathing, dressing, grooming, and hygiene
- Provide transportation services, record patient information by journaling entries, communicating with nurses and physician of changes or unusual conditions , maintain a secure environment for patient as well as teaching family members methods and safe practices
- Manage workflow by completing task, ensuring that deadlines are met and work is completed correctly
- Assist in training staff members and new hires
- Implement and monitor welfare to work participants as directed by supervisor, see the programs through to completion, generate memos, emails, and reports who appropriate and /or directed
Education
Associate Of Arts - DTA Candidate
Spokane Community College
Spokane, WA05.2024
Associate Of Arts - Nursing
Antelope Valley College
Lancaster, CASkills
- HIPAA Compliant, ability to work under pressure , dependable and problem solving, familiar with Microsoft ,ability to
- Multitask and prioritize , customer service, telephone skills, time management, scheduling
- Respond to questions and request for information from participants
- Answer incoming calls and assume other receptionist duties when needed
Timeline
Customer Service Specialist 1
State Of Washington Department Of Social And Health Services
11.2022 - 06.2023
Patient Care Coordinator
Spokane Allergy & Asthma Clinic
03.2021 - 05.2022
ORTHODONTIST ASSISTANT
SCREENER APPLE VALLEY DENTAL & BRACES
01.2019 - 03.2021
ADMINISTRATIVE ASSISTANT
01.2017 - 11.2018
01.2010 - 08.2011
Associate Of Arts - DTA Candidate
Spokane Community College
Associate Of Arts - Nursing
Antelope Valley College
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