Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Billing Analyst
DY Management
San Antonio, TX
02.2023 - 12.2023
Drafted, submitted, and tracked claims for reimbursement from insurance companies.
Analyzed rejected claims and identified errors in order to re-submit them for payment.
Maintained updated knowledge of regulations related to dental insurance billing processes.
Processed payments received from insurance companies and allocated funds appropriately.
Generated reports detailing the status of outstanding accounts receivable balances.
Corresponded with insurance companies via phone and email regarding claim statuses.
Adhered to HIPAA guidelines when handling confidential patient information.
Reconciled monthly statements received from insurance companies against internal records.
Collected, posted and managed patient account payments.
Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Office Manager
Smile Center Dental Office
San Antonio, TX
02.2017 - 08.2021
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Developed and implemented office policies and procedures.
Maintained filing system for records, correspondence and other documents.
Ordered supplies and equipment to maintain adequate inventory levels.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Provided training to new hires on office policies and procedures.
Managed office inventory and placed new supply orders.
Interviewed prospective employees and provided input to HR on hiring decisions.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Direct Care Worker
Baptist Children & Family Services, BCFS
San Antonio, TX
07.2013 - 03.2017
Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
Encouraged socialization through recreational activities such as group outings and community events.
Maintained accurate records of all services provided to clients.
Participated in team meetings to discuss best practices for providing quality care.
Maintained confidentiality according to agency policies regarding client information.
Transported patients to medical, dental and personal care appointments.
Tracked and reported clients' progress based on observations and conversations.
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