Yvonne Durham
Bridgeport,Pa
Summary
Detail-oriented Security Specialist adept at managing facility and personnel security. Knowledgeable about premises monitoring, CCTV, screening techniques and defensive tactics, demonstrated over 13 years of security experience.
Overview
16
16
years of professional experience
Work History
Site Security Professional
AlliedBarton Security Services, Comcast Merck Pharmaceutical
01.2009 - Current
- Oversaw software configurations and updates for 15 systems across 1 departments
- Responded quickly to emergency situations to assess and deflect issues
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
- Monitored CCTV cameras and alarm systems for security breaches
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Partnered with IT department members to minimize exploits on system coverage
Licensed Private Investigator
Veracity Research Company Investigations
06.2016 - 03.2019
- Surveilled individuals covertly to investigate issues such as fraud and infidelity. Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
- Worked hours to pursue case leads and collect evidence, tenaciously completing case objectives with 85% success rate.
Certified Consumer Lender, Bank Supervisor
TD Bank
02.2008 - 03.2016
- Effectively handled every aspect of customer service
- Supervised every CSR, and gave supervisor approvals on large amount transactions
- Worked on transition team who transited Commerce Bank and TD Bank
- Processed consumer home equity loans from underwriter approval through final approval with speed and precision.
- Suggested and cross-sold other products or services on approved loans that benefited customer.
Education
Associate of Science -
Computer Learning Center
Philadelphia, PA06.1994
Diploma - Business Administration
Norristown Area High School
Norristown, PA06.1985
Skills
- SKILLS PROFILE
- Ability to control myself and other in difficult situations
- Knowledge of and experience security procedures
- Leadership and organizational skills
- Experience in handling confidential information
- Ability to take and communicate accurate and descriptive information
- Great customer-relations background
Timeline
Licensed Private Investigator
Veracity Research Company Investigations
06.2016 - 03.2019
Site Security Professional
AlliedBarton Security Services, Comcast Merck Pharmaceutical
01.2009 - Current
Certified Consumer Lender, Bank Supervisor
TD Bank
02.2008 - 03.2016
Associate of Science -
Computer Learning Center
Diploma - Business Administration
Norristown Area High School
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