Yvonne Espinoza
Retired Senior Volunteer Prgrm
Tempe,AZ
2026
Years of experience
I am a retired person who still wants to to make a difference to society. I have many years working in the classroomand many more working in the Call Center environment.
My last job was as an ESL tutor working under the direction of the Adult Literacy Program out of the Altus, OK city library. I was a volunteer through the Retired Senior Volunteer Program.
To be closer to family members, I recently moved to the Phoenix area. I prefer to work remotely at this moment in time.
Work History
English as a Second Language Teacher
- Facilitated interactive activities promoting speaking, listening, reading, and writing skills among diverse learners.
- Utilized technology and multimedia resources to enrich lessons and accommodate different learning styles.
- Educated students in basics of English grammar and conversational speaking.
- Collaborated with other professionals to develop creative solutions to challenges faced by adult learners.
Package Information (UPS)
6 Years 5 Months- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Trace lost packages.
AARP Health Insurance Agent
5 Months- Educated clients on health insurance options and benefits..
- Facilitated enrollment processes for new policyholders.
- Developed educational materials to enhance client understanding of policies.
Education
Bachelor of Science - Health Information Management
Skills
Phone etiquette
Work with all ages
Knowledge of medical terminology
HiPAA informed
Timeline
Package Information (UPS)
APAC Customer Services
02.2007 - 07.2013Read More
AARP Health Insurance Agent
United Healthcare
09.2005 - 02.2006Read More
Stevens-Henager College
Bachelor of Science from Health Information Management
Read More
English as a Second Language Teacher
Retired Senior Volunteer Prgrm
2019 - 12.2025Read More