Versatile human resources specialist with a strong focus on driving employee engagement through effective onboarding and structured training programs. Demonstrated success in onboarding over 250 new hires monthly, enhancing time-to-productivity and learner satisfaction. Commended for exceptional communication and multitasking skills, consistently exceeding performance goals.
- Lead New Employee Orientation for employees and providers, onboarding 250+ new hires monthly and improving time‑to‑productivity through structured, engaging sessions.
- Analyze learner surveys, feedback, and performance data to identify training needs, driving consistent improvements in engagement scores and knowledge retention.
- Deliver data‑driven recommendations to stakeholders, contributing to measurable gains in training effectiveness and learner satisfaction.
- Collaborate with cross‑functional teams and project coordinators to support organizational development initiatives, helping streamline processes and enhance departmental training efficiency.
- Research and validate training content to ensure 100% compliance with policies, regulatory requirements, and organizational standards.
- Manage operational training workflows—including reporting, scheduling, data entry, metrics tracking, and preparation—ensuring on‑time delivery of all training sessions and maintaining high accuracy across documentation and LMS records.
- Partnered with the Human Resources Director to plan, develop, and enhance HR programs and policies, supporting an organization of 400+ employees and driving continuous process improvement.
- Managed a team of three HR Specialists, ensuring alignment with integration timelines and achieving 100% completion of transition‑related HR deliverables.
- Conducted one‑on‑one mentoring, coaching, and appraisal review sessions, contributing to improved employee performance trends and increased engagement scores.
- Led key HR support during the organizational integration into the WellMed/Optum/UnitedHealth structure, ensuring seamless transition with zero service disruption.
- Conducted Employee Relations investigations in alignment with corrective action policies and legal requirements, ensuring fair and consistent outcomes.
- Ensured accurate submission of unemployment documentation to the Texas Workforce Commission
- Facilitated Training and Development programs using standardized criteria to ensure consistency, engagement, and alignment with organizational learning objectives.
- Supervised a team of 30+ customer service team members in a high‑volume retail environment, ensuring consistent service standards and operational readiness during a transition assignment in San Antonio.
- Conducted New Employee Orientation sessions for incoming team members, fostering early engagement and alignment with organizational goals.
- Served as a primary liaison between management and employees, resolving work‑related questions and concerns to support smooth daily operations and improved team communication.
- Acted as the store’s expert resource for scheduling systems and pay practices, ensuring accurate scheduling and compliance with payroll procedures.
- Anticipated and addressed staffing and talent needs across multiple departments, contributing to optimized labor coverage and improved workflow efficiency.
- Maintained and organized HR department files—including active and terminated employee records—with 100% accuracy and compliance with documentation standards.
- Executed targeted recruiting efforts to help store leaders identify and hire talent aligned with role requirements, supporting steady staffing levels and reduced turnover.
- Supported training and development for the store’s sales team, promoting continuous learning and improved sales performance.
- Monitored store sales goals, guest trends, and team performance to help drive positive business decision making
- Developed and trained new Human Resource Experts across the market, strengthening HR capability and improving consistency in HR operations.
- Coordinated daily work activities for subordinates and staff in employment, compensation, benefits, payroll, and employee relations, ensuring accurate, compliant, and timely HR support.
- Served as a key liaison between management and employees, resolving work‑related questions and concerns to support smooth operations and improved communication flow.
- Identified staffing needs and led full‑cycle recruiting—screening, interviewing, and selecting applicants—to maintain steady staffing levels and reduce vacancy gaps.
- Administered performance management processes and delivered ongoing development training to support employee growth and stronger performance outcomes.
- Facilitated district‑wide training sessions for executives, interns, and staff development leaders, ensuring consistent learning standards across multiple locations.
- Fostered a teamwork‑driven, open‑door environment that encouraged positive dialogue, collaboration, and employee engagement.
- Oversaw mass hiring events for new store openings in the Las Vegas and San Antonio markets, supporting rapid staffing and successful launch timelines.
- Applied working knowledge of federal, state, and local employment laws to ensure compliance in all HR practices and decisions.
- Supervised 20 customer service team members, providing coaching, scheduling oversight, and performance support.
- Cross‑trained in pharmacy operations and earned certification as a Pharmacy Technician, expanding operational versatility and service capability.