Yvonne Gittman
Clarksville,VA
Summary
Healthcare professional with 23 years of strong history in providing support to staff to deliver good quality care in the home. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. Trained Administrators, scheduler's and aides in the field with experience, skill and independently judgment to confidently handle clients' home health needs. Demonstrated success in working with clients of different backgrounds and needs .Am dependable and hard working. Started with the lowest job position and learned and successfully worked to a Regional Administrator role, am a team player that is willing to help with any project needed to make an office successful .
Overview
23
23
years of professional experience
Work History
Regional Administrator
Team Nurse/ Care Advantage
South Boston , Va.
05.2008 - Current
- Overseeing and managing 3 office locations in various counties
- Create Policy and Procedure Licensure manual according to guidelines set forth by state of Virginia for Personal Care Services
- Manage EVA website to create new business.
- Represent company in VEC unemployment hearings.
- Interview, hire, and train office staff.
- Hire field staff , complete orientations, complete all new hire paperwork required for employment
- Used Generations and ERSP to maintain records of services performed and scheduling of employees.
- Lead daily staff meeting
- Perform regular office audits to ensure office locations are staying in compliance with Medicaid and Licensure regulations.
- Mentored field staff to encourage growth with company and with life.
- Review weekly billing of each office
- Weekly payroll within timely manner
- Submit authorization request to Managed Care Organization overseeing Medicaid Personal Care
- Run monthly OIG reports
- Attend yearly conferences to improve job knowledge of new State regulation changes to update manual policy changes.
- Weekly quality calls to clients and staff
- Complete workman comp paperwork
- Intake complaints and follow through with investigation and complete paperwork requirements
- Verify reference's on new employees
Sales Associate
Homecare Delivered
Clarksville, VA
03.2005 - 04.2008
- Made cold calls to various cities in U.S. regarding company products and what set up apart from competitors.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked system for merchandise.
- Answered customer questions regarding sizing, accessories and proper usage of products.
- Increased sales by 50% in two of my cities
- Managed accounts by helping get in Dr. orders signed and sent in.
- Met daily quota required for number of calls
- In person marketing for local events
- Worked with field representatives to enhance product presentations and advertising collateral.
Senior Staffing Coordinator
Team Nurse
South Boston, VA
02.1999 - 03.2005
- Interviewed, hired and mentored weekly personnel and oversaw all staffing operations.
- Developed and facilitated new-hire orientations.
- Performed urinalysis testing to discourage illegal drugs use in company.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Audited workplace, employee and management policies and procedures.
- Shadowed employees to determine accurate description of duties and skills required for each position.
- Completed human resource operational requirements by scheduling and assigning employees.
- Learned all job descriptions to help in all departments
Education
Some College (No Degree) - Nursing
SVCC
Keysville VaHigh School Diploma -
Bluestone Senior High School
Skipwith Va.06.1980
Skills
- Recruiting and Hiring
- Staff Training
- Federal, State and Local Regulations Adherence
- Complex Problem Solving
- Critical Thinking
- Building relationships
- Decision Making
- Interpersonal Communication
- Responsible and Dependable
- Coaching and Mentoring
- Microsoft Office
- Staff Leadership
Accomplishments
- Supervised team of 27 office staff members.
- Achieved company growth by marketing new areas and overseeing start up of 10 new office locations with accuracy and efficiency.
- Went through Licensure audits with no deficiencies noted
- Collaborated with team of 2 in the development of Policy and Procedure Manual for licensure guidelines.
- Submitted and gotten bids wrote for EVA to increase business
Timeline
Regional Administrator
Team Nurse/ Care Advantage
05.2008 - Current
Sales Associate
Homecare Delivered
03.2005 - 04.2008
Senior Staffing Coordinator
Team Nurse
02.1999 - 03.2005
Some College (No Degree) - Nursing
SVCC
High School Diploma -
Bluestone Senior High School
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