Yvonne Gomez
Tampa,FL
Summary
Guest services specialist with demonstrated success in high-volume, fast-paced operations. Adept at guiding team workflow coordination, escalation management, and ensuring consistent delivery of exceptional customer service.
Overview
4
4
years of professional experience
Work History
Cargo Guest Services Agent
Air Culinaire Worldwide
Tampa, USA
09.2025 - Current
- Coordinate and execute high-volume catering orders for cargo and aviation clients while delivering bespoke, high-touch guest service aligned with Air Culinaire standards.
- Support daily shift operations by assisting teammates with order flow, answering process questions, and ensuring email queues are actioned efficiently.
- Perform detailed quality control (QC) of orders, verifying menu accuracy, pricing, fees, documentation, and compliance prior to kitchen submission.
- Communicate directly with kitchens, vendors, and internal departments to resolve order clarifications and confirm fulfillment.
- Execute quotes, research pricing for custom items, and ensure proper documentation and note padding within company systems.
- Identify recurring process gaps and communicate workflow improvement and training needs to leadership.
- Maintain accurate electronic passdowns at shift close to ensure continuity for subsequent shifts.
- Handle sensitive client and order information with discretion and adherence to company policy.
Leasing Agent
Liberty Assoc. Group, LLC
08.2025 - 09.2025
- Delivered customer-focused service to residents and prospects via phone, email, and in person.
- Prioritized and documented service requests while maintaining professionalism in high-stress situations.
- Scheduled tours, lease signings, and renewals while ensuring timely communication.
Transaction Coordinator (Part-Time)
Seven Acres
Tampa, USA
01.2023 - 05.2024
- Coordinated daily operational tasks, inspections, and scheduling to support investor property tours.
- Addressed and tracked maintenance requests, ensuring timely resolution and clear documentation.
- Supported investor relations and generated qualified leads through proactive outreach.
- Utilized Yardi and Knock systems for communication and workflow tracking.
Senior Dedicated Service Representative
Paychex
St. Petersburg, USA
09.2021 - 03.2023
- Managed complex client accounts via high-volume phone and email queues within strict SLA guidelines.
- Resolved payroll, tax, benefits, and system-related issues requiring accuracy, confidentiality, and independent judgment.
- Logged detailed case documentation to support reporting, continuity, and client relationship management.
- Collaborated cross-functionally with internal departments to resolve escalations efficiently.
- Mentored peers on complex cases and provided backup support during staffing shortages.
- Selected as a Knowledge Portal Coach and recognized through the Spotlight program for exceeding performance standards.
Education
High School Diploma -
A.P. Leto High School
05-2005
Skills
● Guest Service Excellence & Strong Interpersonal Skills
● Operations & Quality Control (QC)
● Workflow Prioritization, Multitasking & Shift Support
● Escalation Management & Issue Resolution
● Cross-Department Collaboration & Peer Leadership
● MS Outlook, Word, Excel Email & Phone Queues
Languages
Spanish
Professional
Timeline
Cargo Guest Services Agent
Air Culinaire Worldwide
09.2025 - Current
Leasing Agent
Liberty Assoc. Group, LLC
08.2025 - 09.2025
Transaction Coordinator (Part-Time)
Seven Acres
01.2023 - 05.2024
Senior Dedicated Service Representative
Paychex
09.2021 - 03.2023
High School Diploma -
A.P. Leto High School