Yvonne Gonzales
Chula Vista,CA
Summary
Dynamic Medical Office Specialist with a proven track record at Agile Occupational, excelling in patient scheduling and claims processing. Adept at enhancing office efficiency through effective communication and HIPAA compliance. Recognized for strong organizational skills and a positive attitude, fostering patient relationships and ensuring seamless billing operations.
Overview
2026
2026
years of professional experience
Work History
Medical Office Specialist
Agile Occupational
10.2024 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted with electronic health record management, ensuring data accuracy and compliance.
- Processed insurance claims and verified patient coverage to facilitate seamless billing operations.
- Coordinated communication between patients and medical staff, addressing inquiries effectively.
- Implemented office procedures that improved workflow and reduced patient wait times.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
- Coordinated staff schedules to ensure adequate coverage during peak hours and minimize wait times for patients.
- Used Software to schedule appointments for doctor visits and procedures.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Provided prompt, polite and professional in-person and telephone customer service.
- Registered patients and completed associated paperwork for accurate records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Administrative Assistant
San Diego County
2022 - 2024
- Assisted in managing daily office operations and correspondence.
- Organized and maintained filing systems for efficient document retrieval.
- Coordinated scheduling of meetings and appointments for senior staff.
- Developed and implemented office procedures to enhance workflow efficiency.
Cashier/sales Associate
Goodwill
02.2017 - 03.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer to ensure balanced transactions.
- Assisted customers with inquiries and provided product information.
- Collaborated with team members to enhance customer service experience.
Education
Medical Office Specialist
UEI College
San Diego, CA03.2022
Skills
- Patient scheduling
- HIPAA compliance
- Patient confidentiality
- Claims processing
- Medical documentation
- Medical office software
- Appointment setting
- Multitasking and organization
- Office administration
- Positive attitude
- EMR software
- Patient demographics
Languages
Spanish
Elementary
Timeline
Medical Office Specialist
Agile Occupational
10.2024 - Current
Cashier/sales Associate
Goodwill
02.2017 - 03.2022
Administrative Assistant
San Diego County
2022 - 2024
Medical Office Specialist
UEI College