Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Customer Service RepresentativeTechnology Support SpecialistWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Alice, TX, US
Open to relocation: Yes
Open To Work
Yvonne Gonzalez
Alice,TX
Work Preference
Summary
Dynamic Technical Assistant with a proven track record at Alice Independent School District, excelling in equipment management and technical support. Adept at troubleshooting and implementing system upgrades, enhancing operational efficiency. Recognized for exceptional communication and problem-solving skills, contributing to seamless technology integration in educational settings.
Overview
8
8
years of professional experience
Work History
Technical Assistant
Alice Independent School District
Alice, TX
08.2018 - 03.2026
- Provided technical support to staff and students for various software applications.
- Assisted in the maintenance of classroom technology and equipment functionality.
- Collaborated with educators to integrate technology into lesson plans effectively.
- Troubleshot hardware and software issues, ensuring minimal disruption to learning activities.
- Supported inventory management of technology resources across the district.
- Prepared technical presentations and other materials for advisory meetings.
- Gathered, organized and distributed technical documentation.
- Provided technical guidance and support to team members.
- Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
- Updated supervisor on status of projects.
- Researched common technology performance issues to assist with diagnoses.
- Implemented system upgrades to help mitigate vulnerabilities.
- Maintained knowledge support base regarding equipment warranties and repair needs.
- Transferred computer files between programs.
- Provided comprehensive technical support, ensuring minimal operational disruptions.
- Conducted regular maintenance on technical equipment, ensuring optimal performance.
- Contributed to successful completion of IT projects, collaborating closely with IT team.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Associate of Science - Office Automation
Coastal Bend College
Beeville, TXSkills
Equipment management
Operations support
Document processing
Technical diagnosis
Customer or student assistance
Technical guidance
Documentation proficiency
Software installation
Administrative skills
Media and recording options
Diagnostics procedures
Operating systems
Computer maintenance
Tech support
Excel spreadsheets
Filing and data archiving
Proofreading
Administrative support
Clerical support
Administrative background
Multi-line phone proficiency
Teamwork
Multitasking and time management
Teamwork and collaboration
Fast learner
Customer service
Problem-solving
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Clear communication
Organizational skills
Team collaboration
Telephone and email etiquette
Active listening
Effective communication
Adaptability and flexibility
Customer and client relations
Verbal and written communication
Customer relations and communications
Relationship building
Organizational management
Office administration
Microsoft office
Team building
Data entry
Task prioritization
Office management
Self motivation
Client relations
Analytical thinking
Conflict resolution
Scheduling and calendar management
Goal setting
Timeline
Technical Assistant
Alice Independent School District
08.2018 - 03.2026
Associate of Science - Office Automation
Coastal Bend College