YVONNE GORDON, LCSW
Phoenix,AZ
Summary
Accomplished Psychotherapist and QI Coordinator with a proven track record at Sondermind / Grow Therapy / EMPACT, enhancing client wellbeing through expert psychosocial assessments and effective crisis intervention. Skilled in facilitating counseling sessions and building rapport, I've significantly improved treatment outcomes. My approach integrates patient documentation with compassionate care, driving advancements in mental health services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Psychotherapist (Telehealth)
Sondermind / Grow Therapy
12.2023 - Current
- Developed individualized treatment plans for clients, incorporating evidence-based interventions.
- Provided psychotherapy services including cognitive behavioral therapy, trauma-focused therapy, and family systems therapy.
- Assessed client needs by conducting initial intake interviews and administering diagnostic assessments.
- Educated clients on healthy coping strategies to reduce stress levels and improve overall wellbeing.
- Monitored client progress throughout the course of treatment and adjusted therapeutic approaches accordingly.
Chat/Text QI Clinical Coordinator
LA FRONTERA, EMPACT
GLENDALE, UNITED STATES
01.2023 - Current
- Educate staff on compliance standards and requirements.
- Conducted internal audits and inspections to evaluate the effectiveness of Quality Assurance processes.
- Provided technical support to production staff on matters related to Quality Assurance.
- Monitored performance trends in order to identify potential areas of improvement within the QA process.
- Provide training and instructions for current staff and incoming staff; assist with the interviewing and hiring process.
Crisis Clinical Coordinator
LA FRONTERA, EMPACT
GLENDALE, UNITED STATES
04.2022 - 01.2023
- Assist and make suggestions to Manager on staffing/ personal needs, and changes that could improve service delivery.
- Provide instruction and training for staff, in their perspective discipline, as opportunities permit and/or as assigned by manager.
- Schedule and facilitate regular, ongoing supervision of 15-20 staff members. Provide on-call support to staff, on a rotational basis.
- Provide for quality assurance of program's service delivery including chart documentation, monitoring, and maintaining all client records in accordance with agency procedures and policies.
- Provide New Hire, Crisis New Hire, and Crisis Basics trainings to staff on a rotational basis. Assist in the hiring process.
Mobile Crisis Therapist
LA FRONTERA, EMPACT
GLENDALE, UNITED STATES
08.2021 - 04.2022
- Conduct comprehensive psychosocial assessments/mental status evaluations/gauge clients for safety and risk concerns, provide psycho-educational provision while coordinating care with clinical liaisons / first responders.
- Provide direct crisis de-escalation service counseling to families and individuals applying a Systems based approach to interventions.
- Provide comprehensive services to clients and synchronize communication with additional departments within the agency to achieve continuity of care.
- Documentation, phone documentation, endangerment triaging, intake documentation, treatment planning) in accordance with agency procedures and policies.
- Maintain kind and professional composure when working amidst volatile crisis situations despite the nature of environment or circumstances.
Clinical Therapist
DELIANN-LUCILE ACHIEVEMENT HOME (STRTP)
LOS ANGELES, UNITED STATES
10.2018 - 07.2021
- Provide group, individual, and family therapy services to youth and non-minor dependents while utilizing the most appropriate psychosocial interventions.
- Develop daily progress notes.
- Conduct quarterly Needs and Service Plans (NSP's), safety plans and discharge summaries
- Perform diagnostic assessments to develop short-term treatment plans.
- Collaborate closely with external agencies (i.e., DCFS, DMH).
Medical Staff Coordinator
UCLA, MEDICAL STAFF OFFICE
SANTA MONICA, UNITED STATES
01.2013 - 07.2021
- Maintain open communication with the Medical Staff, Administration, Hospital Departments, practitioner's office staff, and related agencies.
- Work to identify and solve problems as they arise.
- Oversee the processing of all Medical Staff Surgery/Anesthesia credentialing applications in accordance with Medical Staff Bylaws, Rules and Regulations, Joint Commission, HIPAA, and Federal law standards.
- Assist the Credentials Committee with development of privilege criteria, privilege delineations, and other documents necessary to create an effective credentialing process.
- Assist and conduct all meeting Minutes for several Committee Meetings.
Education
Master of Social Work Degree -
WESTERN NEW MEXICO UNIVERSITY
Skills
- Patient documentation
- Psychosocial assessment
- Facilitating counseling sessions
- Case Documentation
- Tracking client progress
- Crisis Intervention
- Grief counseling
- Building rapport
- Safety and risk assessments
- Treatment Planning
Certification
- Licensed Clinical Social Worker (LCSW) -20816, State of Arizona Board of Behavioral Health Examiners : Arizona License Registered Under the Clinical Supervisor Registry
- Licensed Clinical Social Worker (LCSW) -107752, California Board of Behavioral Sciences
References
References available upon request.
Timeline
Psychotherapist (Telehealth)
Sondermind / Grow Therapy
12.2023 - Current
Chat/Text QI Clinical Coordinator
LA FRONTERA, EMPACT
01.2023 - Current
Crisis Clinical Coordinator
LA FRONTERA, EMPACT
04.2022 - 01.2023
Mobile Crisis Therapist
LA FRONTERA, EMPACT
08.2021 - 04.2022
Clinical Therapist
DELIANN-LUCILE ACHIEVEMENT HOME (STRTP)
10.2018 - 07.2021
Medical Staff Coordinator
UCLA, MEDICAL STAFF OFFICE
01.2013 - 07.2021
Master of Social Work Degree -
WESTERN NEW MEXICO UNIVERSITY
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