Yvonne Gutierrez
El Paso,TX
Summary
Results to exceed company's goals. Forward thinking to resolve concerns and engaging customers loyalty
Overview
23
23
years of professional experience
Work History
Store Manager
O'Reilly Auto Parts
11.2010 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Department Manager
Walmart
05.2000 - 02.2007
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts ... open communication among staff members.
Education
GED -
Ysleta Learning Center
El Paso, TX06.2019
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Timeline
Store Manager
O'Reilly Auto Parts
11.2010 - 01.2023
Department Manager
Walmart
05.2000 - 02.2007
GED -
Ysleta Learning Center