Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Yvonne Gutierrez

El Paso,TX

Summary

Results to exceed company's goals. Forward thinking to resolve concerns and engaging customers loyalty

Overview

23
23
years of professional experience

Work History

Store Manager

O'Reilly Auto Parts
11.2010 - 01.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Department Manager

Walmart
05.2000 - 02.2007
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts ... open communication among staff members.

Education

GED -

Ysleta Learning Center
El Paso, TX
06.2019

Skills

Customer Service

Problem-Solving

Customer Relations

Multitasking and Organization

Timeline

Store Manager

O'Reilly Auto Parts
11.2010 - 01.2023

Department Manager

Walmart
05.2000 - 02.2007

GED -

Ysleta Learning Center

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Yvonne Gutierrez