Yvonne Gutierrez
Tulare,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Correctional Officer
State of California Department of Corrections
Corcoran, CA
04.2017 - 02.2023
- Administered first aid during emergencies involving injuries or illnesses among inmates.
- Maintained accurate inmate logs and updated electronic offender records for regulatory compliance.
- Escorted inmates throughout the facility, including medical appointments and recreational activities.
- Facilitated effective communication between inmates and facility staff regarding requests and grievances.
- Inspected locks, window bars, doors, and security systems to prevent escapes.
- Monitored inmate behavior to maintain order and intervene in escalating situations.
- Conducted safety inspections and enforced prison rules to ensure a secure environment.
- Trained new Correctional Officers on safety protocols and emergency response techniques.
Customer Service Representative
Cigna-HealthSpring
Visalia, CA
01.2014 - 04.2017
- Managed high volume of incoming calls, delivering exceptional customer service to patients and families.
- Processed medical claims paperwork, ensuring accurate authorizations, referrals, and pre-certifications.
- Updated patient files and system with order specifics, preferences, and billing details.
- Collaborated with insurance companies to resolve billing discrepancies and verify coverage.
- Scheduled patient appointments using electronic health records system for improved efficiency.
- Applied HIPAA regulations while handling confidential patient information, maintaining compliance.
- Responded promptly to inquiries via phone, email, and chat, addressing issues effectively.
- Participated in training sessions to remain updated on healthcare policies and software.
Education
Dental Assistant Certification - Registered Dental Assisting
MILAN INSTITUTE
Visalia, CA06-2024
High School Diploma -
Tulare Union High School
Tulare06-2011
Skills
- First aid and CPR/AED certification
- Regulatory compliance and HIPAA adherence
- Safety inspections and infection control
- Emergency response and conflict resolution
- Patient care and oral healthcare
- Dental procedures and restorative support
- Electronic health records management
- Appointment scheduling and patient intake
- Attention to detail and organizational skills
- Teamwork and collaboration in healthcare
- Instrument sterilization techniques and disinfection
- Preventive care and fluoride applications
- X-ray processing and impression taking
- Continuous improvement and complex problem-solving
- Treatment room preparation and equipment maintenance
Certification
- Dental Assistant certification 2024
Timeline
Correctional Officer
State of California Department of Corrections
04.2017 - 02.2023
Customer Service Representative
Cigna-HealthSpring
01.2014 - 04.2017
Dental Assistant Certification - Registered Dental Assisting
MILAN INSTITUTE
High School Diploma -
Tulare Union High School
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