Yvonne Henderson
Healthcare
TAMPA,FL
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Goal-driven Insurance Broker excited to leverage persuasive communication abilities, strong closing skills and [25] years' of experience to exciting new role. Successful at taking advantage of sales opportunities and enabling office growth. Client-focused Insurance Sales Agent successful at developing leads and analyzing market trends to increase revenue and meet sales goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
15
15
Certification
Work History
Insurance Broker
Agent Boost Marketing
Jordan, UT
02.2022 - Current
- Interviewed prospective clients to learn about financial needs and discuss existing coverage.
- Served as a point of contact for customers throughout the life cycle of their policies.
- Promoted client retention through high-quality service and follow through.
- Researched coverage and premium options and supplied clients with best coverage available for individual needs.
- Identified opportunities for cross-selling additional products or services.
- Managed multiple accounts simultaneously while meeting deadlines efficiently.
- Resolved customer inquiries regarding policy changes or coverage issues.
- Provided advice to customers on insurance-related matters.
- Ensured compliance with all applicable laws and regulations.
- Monitored the performance of existing accounts, including renewals and cancellations.
- Attended networking events to build new contacts in the industry.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Developed insurance policies and programs to meet customer needs.
- Promoted agency products to customers in person, by telephone and in writing.
- Licensed and contracted in 48 States to provide excellent customer service to 65 and older and or disabled selling Medicare health insurance, dental, vision, hearing, cancer, heart, and stroke insurance. sold hospital indemnity
- FFM Producer serving clients under 65 ACA also known as Affordable Care Act Leads under The Market Place health Insurance
Insurance Broker
SelectQuote
Kansas City, MO
09.2021 - 12.2022
- Interviewed prospective clients to learn about financial needs and discuss existing coverage.
- Served as a point of contact for customers throughout the life cycle of their policies.
- Promoted client retention through high-quality service and follow through.
- Maintained up-to-date knowledge of industry trends and regulations.
- Conducted market research to identify competitive rates for clients.
- Researched coverage and premium options and supplied clients with best coverage available for individual needs.
- Identified opportunities for cross-selling additional products or services.
- Managed multiple accounts simultaneously while meeting deadlines efficiently.
- Resolved customer inquiries regarding policy changes or coverage issues.
- Performed administrative tasks such as preparing invoices, updating records.
- Provided advice to customers on insurance-related matters.
- Provided information and answered questions via personal meetings, telephone calls, and email.
- Ensured compliance with all applicable laws and regulations.
- Monitored the performance of existing accounts, including renewals and cancellations.
- Attended networking events to build new contacts in the industry.
- Negotiated with underwriters to secure favorable terms on behalf of clients.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Evaluated and pursued sales leads obtained through direct referrals, networking, marketing, cold-calling and lead databases.
- Reviewed policy documents for accuracy prior to issuing them to clients.
- Participated in training sessions aimed at improving product knowledge.
- Licensed in 44 States to provide excellent customer service to 65 and older and or disabled selling Medicare health insurance, dental, vision, hearing, cancer, heart, and stroke insurance. sold hospital indemnity
Insurance Broker
HPOne
Tampa, FL
03.2016 - 12.2022
- Interviewed prospective clients to learn about financial needs and discuss existing coverage.
- Promoted client retention through high-quality service and follow through.
- Conducted market research to identify competitive rates for clients.
- Licensed in 42 states selling Medicare, dental, vision, hearing, hospital indemnity, cancer, heart and stroke policies.
- Providing customer satisfaction to 65 and older and or disabled
Education
Bachelor of Science - Healthcare Administration
Regent University
Virginia Beach, VA12-2025
Skills
- Long-term care expert
- Financial products knowledge
- Underwriting expertise
- Driven
- Commission-based sales experience
- Prospecting skills
- Retirement planning
- Policy expertise
- Excellent communication skills
- Sales Presentations
- Client relations expert
- Customer advocate
- Skilled negotiator
- Relationship development skills
- Complaint handling and resolution
- Risk Mitigation
Affiliations
- Raised within a very large number of diverse family members, God fearing dedicated to teamwork makes the dream work.
Accomplishments
- Rewarded President's club, later Chairman's award for top ten as insurance broker in sales. Celebrated with colleagues in our endeavors.
Certification
- Comptia A+ certified
- Front Office Medical Billing & Coding (MFOB) Florida Career College
- Natural hair stylist
- Natural herbalist
Languages
English
Professional
Yvonne L. Henderson
- Native of New York city, smart-working God fearing mother of four lovely daughters, passion to remain a servant, stay humble and know that God will exalt one. Smile and the whole world smiles back. Enjoy spending time at the beach along with reading books, small workout each morning staying active is the way, the truth, and the life that I live on a daily basis.
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Healthcare benefitsCareer advancementTeam Building / Company RetreatsPersonal development programs401k matchStock Options / Equity / Profit SharingTimeline
Insurance Broker
Agent Boost Marketing
02.2022 - Current
Insurance Broker
SelectQuote
09.2021 - 12.2022
Insurance Broker
HPOne
03.2016 - 12.2022
Bachelor of Science - Healthcare Administration
Regent University
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