Maria Iglesias
Eastvale,CA
Summary
Professional with a comprehensive background at Monarch Litho, Inc., excelling in roles from Printing Sales Associate to Assistant to the CEO. Demonstrated expertise in customer service and problem-solving, achieving significant improvements in client satisfaction and operational efficiency. Skilled in teamwork and adept at driving projects to completion, ensuring quality and timely delivery.
Overview
42
42
years of professional experience
Work History
Printing Sales Associate
Monarch Litho, Inc.
03.2017 - 07.2024
- Built relationships with clients to encourage repeat business.
- Provided exceptional client service, addressing concerns promptly and professionally while offering expert guidance on print options.
- Performed quality control checks on finished products prior to packaging, ensuring adherence to established specifications.
- Achieved faster turnaround times through effective coordination with scheduling and production teams.
- Coordinated effectively with shipping department to ensure timely delivery of completed projects.
Assistant to the CEO
Monarch Litho, Inc.
03.2003 - 03.2017
- Managed sensitive information with discretion, ensuring confidentiality in all aspects of the role as Assistant to the CEO.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
Receptionist
Monarch Litho, Inc.
03.1993 - 03.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Bindery Worker
Monarch Litho, Inc.
02.1982 - 03.1993
- Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets.
- Used large-volume hand machine punch and staplers to punch holes into paper sheets.
- Inserted illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
- Prepared materials for binding using various methods such as folding, cutting, collating, scoring, saddle stitching, perfect binding or spiral binding depending on project requirements.
Education
No Degree -
Rosemead High School
Rosemead, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Printing Sales Associate
Monarch Litho, Inc.
03.2017 - 07.2024
Assistant to the CEO
Monarch Litho, Inc.
03.2003 - 03.2017
Receptionist
Monarch Litho, Inc.
03.1993 - 03.2003
Bindery Worker
Monarch Litho, Inc.
02.1982 - 03.1993
No Degree -
Rosemead High School
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