YVONNE IMENGER SHOM
Jonesboro,USA
Summary
Knowledgeable Operations Manager with 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
9
9
years of professional experience
Work History
Operations Management Consultant
Thebez Global Resources LTD.
08.2022 - 09.2023
- Remote supervision of company operations
- Negotiated and implemented business plans for diaspora passport centers
- Developed operations framework and staff training.
Operations Manager
Thebez Global Resources LTD.
03.2017 - 08.2022
- Led setup of Visa Application Centers across multiple countries
- Managed partnerships with government agencies and B2B partners
- Oversaw day-to-day operations and revenue monitoring.
Administrative Officer
Advance Link Petroleum
Abuja
12.2014 - 02.2017
- Managed customer experience, data management, and partnerships
- Designed filing system and board minutes template
- Coordinated logistics and staff welfare.
Education
Product Management Certificate -
Tech4Dev
01.2023
Post Graduate Diploma (PGD) Information Technology -
National Open University of Nigeria (NOUN)
01.2022
B.Sc. Computer Science -
Benue State University
01.2012
Skills
- MS Office Suite
- Google Packages
- Trello
- Process Improvement
- Customer Service
- Reporting & Analytics
- System Implementation
- Budget Management
- Project Management
- Facilities Management
- Conflict Management
- Business Negotiation
- IT Skills
- Planning and Execution
- Continuous Improvement
Volunteer Experience
- Distribution of relief materials for internally displaced persons
- Speaker on flood effects on Benue Citizens
- Founding member of Vanguard Against Tiv Massacre (VATIM)
Timeline
Operations Management Consultant
Thebez Global Resources LTD.
08.2022 - 09.2023
Operations Manager
Thebez Global Resources LTD.
03.2017 - 08.2022
Administrative Officer
Advance Link Petroleum
12.2014 - 02.2017
Product Management Certificate -
Tech4Dev
Post Graduate Diploma (PGD) Information Technology -
National Open University of Nigeria (NOUN)
B.Sc. Computer Science -
Benue State University
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