Yvonne Jimenez
Brooklyn,NY
Summary
Detail-oriented healthcare coordinator with strong administrative and customer service skills. Streamlines operations through effective communication and referral management. Resolves conflicts efficiently while maintaining a focus on customer satisfaction and service excellence.
Overview
13
13
years of professional experience
Work History
HHA Coordinator
White Glove Community Care
Brooklyn, NY
11.2024 - Current
- Act as the primary point of contact between clients, their families, and the care team, facilitating effective communication and addressing any concerns that arise
- Managed health care records using HHA Exchange to maintain accurate patient information.
- Maintain accurate and confidential patient records in compliance with healthcare regulations.
- Ensured that aides implemented care plans effectively and adjusted them based on patient needs.
- Verify eligibility through Insurance by telephone to ensure continuation of services for personal care service: HHA
- Process end of day/weekly reports
- Delivered quality assistance to patients, ensuring adherence to policies and procedures.
- Executed daily patient satisfaction calls to gather feedback and address concerns.
- Verified missed clock ins and outs with aides to ensure accurate time tracking.
- Assist aides with updating tasks through the HHA app
- Faxed service changes to insurance providers to facilitate accurate billing.
- Responding to voicemails, emails, and fax received from insurance, patients, aides, and care team
- Coordinated communication among insurance, facility nurses, case managers, and home health aides to ensure seamless delivery of care services.
- Ensure all care activities and documentation comply with healthcare regulations and organizational policies, maintaining high standards of care quality.
Records Management Specialist
MetroPlus Health
Brooklyn, NY
01.2024 - 04.2024
- Maintain daily records management databases to track and retrieve records
- Ensure that all information and record requests are completed within HIPAA Regulations and Policies
- Managed record requests ensuring accurate control, production, distribution, and storage.
- Interpreting data and validating, correcting, and updating the database in keeping with very high standards of accuracy
- Created new member accounts in Service Now: HIPAA Module to facilitate compliance tracking.
- Submit POA’s to legal for approval prior to proceeding with processing record request
- Confirm members by conducting demographic search on CSI matching at least three identifiers
- Compose response letters regarding approval or denial in line with HIPAA regulations.
- Create response packet for submission of requested records via email through Outlook
- Outreach to requestors to confirm receipt of response packet emailed when a new record request is received
- Documented interactions and processed records in work notes within Service Now: HIPAA Module for audit readiness.
Data Entry Specialist
SEIU 1199
Brooklyn, NY
02.2023 - 08.2023
- Entered and updated data figures in digital database, ensuring accuracy and consistency.
- Reviewing data for completeness and accuracy
- Prioritized and organized materials for efficient data entry.
- Inputting data from digital documents into database: STAR
- Transferred participant information from My TEF database to STAR, maintaining data integrity throughout the process.
- Created and formatted Excel spreadsheets to enhance organization and accessibility of data.
- (temp: Vanguard Group Staffing)
Compliance Coordinator
Educational Alliance
New York, NY
01.2022 - 04.2022
- Reviewed staff files at school sites to ensure compliance with policies and procedures.
- Reviewed documentation to verify alignment with established policies.
- Ensuring complete, accurate, and timely audit information is reported to Management
- Collected documents to finalize compliance files.
- Upload/transfer documents to both Y Drive and ADP
- Extract files from FileBound to staff files
- (temp: CAM Professional Staffing)
Patient Care Coordinator
ModernMD Urgent Care
Brooklyn, NY
07.2020 - 10.2021
- Point of contact for patients
- Patient registration through eclinicalworks (eCW)
- Assist patients with check-in and registration on Kiosk
- Verification of health insurances through eCW, telephone, and all provider portals
- Collect self-pay, copay, coinsurance, deductible, and monies owed
- Coordinated Spanish interpretive services for patients to enhance communication and accessibility during appointments
- Answer/transfer incoming calls
- Oversaw daily opening and closing of facility to ensure operational readiness
- Organized and distributed incoming faxes to relevant departments
- Communicate to billing department documents of request for medical records
Patient Navigator II
Community Healthcare Network
New York, NY
09.2019 - 06.2020
- Organized patient schedules and managed appointments, ensuring timely access to necessary services
- Facilitating communication between the patient, family members, and healthcare providers to ensure patient satisfaction and quality of care
- Maintained accurate health care records for patient tracking and compliance.
- Informed patients about financial aspects of care and linked them to financial resources.
- Coordinated Spanish interpretive language services to improve patient communication.
- Managed follow-up visits, ensuring continuity of care and connection to community resources
- Schedule pick-up/drop off for patients to medical appointments through MAS-transportation
- Helped patients complete entitlement applications to secure program benefits.
- Knowledge of eClinicalWorks, Relevant Health Homes, and ePACES software
Medical Receptionist/Biller
43rd Street Physical Medicine
New York, NY
01.2019 - 08.2019
- Collected self-payments, co-payments, and deductibles from patients while managing recalls and invoices for timely billing
- Verified insurance information through websites and telephone, and disputed claims to secure appropriate reimbursements
- Enter procedure codes for billing; Respond to emails/voicemails; Send confirmation email of appointments
- Checked in/outpatients and processed daily reports to ensure smooth front desk operations
- Organize, sort, enter, and update patient demographics in software using Eclipse
- Organize, pull, and file charts of patients for the day
- Supported team members with daily tasks
Front Desk Receptionist
Muze Salon
New York, NY
05.2018 - 02.2019
- Greet and service clients
- Pre-booked appointments and confirmed scheduled appointments to ensure client attendance
- Maintain detailed calendars of appointment schedules
- Organize, sort, and enter client demographics in software: STX
- Open and close salon and cash registers
- Compiled weekly reports to monitor performance metrics and inform management decisions
- Perform clerical and input bank deposits weekly in Google drive
- Managed business supplies and inventory to maintain operational efficiency
Data Entry Specialist
The Fresh air Fund
New York, NY
12.2016 - 06.2017
- Extracted and input confidential information from registrations and applications, ensuring accuracy and compliance
- Ensured data integrity through adherence to data program techniques and procedures
- Generated, prepared and proofread both written and electronic documents
- Assisted with various tasks during seasonal peak periods, contributing to team efficiency and workflow management.
Human Resources Administrative Assistant
Platinum HR Management
Brooklyn, NY
08.2016 - 11.2016
- Performed employee verifications and background checks to ensure compliance with hiring policies
- Facilitated conflict resolution and documented human resources actions to support a positive workplace environment
- Directed and transferred calls to appropriate personnel, enhancing communication efficiency
- Coordination of meeting and conference calls; Calendar management.
- Assisted with daily operations during temporary assignment
Receptionist/Members Service Coordinator
Amida Care
New York, NY
09.2013 - 11.2015
- Maintained detailed calendars to ensure timely coordination of appointments, meetings, conferences, and events
- Assisted and planned member events, town hall meetings, health fairs, new member orientations, calls and correspondence
- Provided quality assistance to members in accordance with policies and procedures
- Organized and entered member documentation while ensuring confidentiality and compliance with privacy regulations
- Confirmed Medicaid eligibility using e-Pace system.
- Protected patient information by ensuring adherence to HIPAA regulations.
- Processed reports to evaluate department performance and identify areas for improvement
Skills
- Care plan implementation
- Patient record management
- Healthcare compliance
- HIPAA compliance
- Insurance verification
- Quality assurance
- Documentation review
- Medical terminology
- Appointment scheduling
- Scheduling and staffing
- Data entry accuracy
- Customer relationship management
- Time management
- Problem solving
- Conflict resolution
- Interpersonal communication
- Professionalism and ethics
Timeline
HHA Coordinator
White Glove Community Care
11.2024 - Current
Records Management Specialist
MetroPlus Health
01.2024 - 04.2024
Data Entry Specialist
SEIU 1199
02.2023 - 08.2023
Compliance Coordinator
Educational Alliance
01.2022 - 04.2022
Patient Care Coordinator
ModernMD Urgent Care
07.2020 - 10.2021
Patient Navigator II
Community Healthcare Network
09.2019 - 06.2020
Medical Receptionist/Biller
43rd Street Physical Medicine
01.2019 - 08.2019
Front Desk Receptionist
Muze Salon
05.2018 - 02.2019
Data Entry Specialist
The Fresh air Fund
12.2016 - 06.2017
Human Resources Administrative Assistant
Platinum HR Management
08.2016 - 11.2016
Receptionist/Members Service Coordinator
Amida Care
09.2013 - 11.2015