Yvonne Kallis
Almena,WI
Summary
Proven track record in enhancing customer satisfaction and streamlining order processes, as demonstrated at Synergy Cooperative. Skilled in payment collection and adept at resolving customer complaints, I excel in fast-paced environments. My ability to foster client loyalty and efficiently manage financial transactions has consistently boosted team performance.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Synergy Cooperative
07.2024 - Current
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Shop Manager
Stevens Auto Detailing
06.2022 - 09.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Bartender/Server Assistant
Jeff's Blacksmith Bar and Grill
01.2021 - 10.2023
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Helped management plan and serve bar menu exceeding customer expectations.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bar Manager
Milltown VFW Post 6856
06.2020 - 05.2021
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Improved customer service rankings by resolving issues quickly and accurately.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
Order Fulfillment Associate
Big Bad Toy Sote
11.2017 - 02.2018
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Followed procedures at all times for personal and team safety.
- Processed daily orders through multi-carrier manifest system.
- Entered and updated data, ran reports and identified variances for accurate recordkeeping product movements.
- Followed SOPs to avoid mix-ups and damages to orders.
Warehouse Worker
Premier Pontoon
03.2016 - 05.2017
- Consistently lifted materials weighing as much as 50 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Operated equipment while observing standard safety procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
Warehouse Packer
Polaris Industries
01.2016 - 01.2017
- Organized items on racks, shelves and bins to maintain established order.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Loaded merchandise into specific packages suited for product dimensions.
- Created shipping labels to complete daily order processing.
Sanitation Worker
Lake Country Da
09.2015 - 10.2015
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
General Laborer Wood Mill
Birchwood Manufacturing
09.2014 - 09.2015
- Assisted team members with tasks that require group effort.
- Notified supervisors of defective equipment or material.
- Performed quality checks on products and materials to identify any defects.
- Followed instructions and safety protocols while operating machinery and equipment.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Inspected tools and equipment to maintain safety and efficiency.
- Followed instructions and safety protocols to prevent accidents and injuries.
Customer Service Representative
Mendards
08.2014 - 09.2015
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
WITC
Rice Lake, WI08-2000
Skills
- Payment Collection
- Order coordination
- Customer Complaint Resolution
- Cash Handling
Timeline
Customer Service Cashier
Synergy Cooperative
07.2024 - Current
Shop Manager
Stevens Auto Detailing
06.2022 - 09.2024
Bartender/Server Assistant
Jeff's Blacksmith Bar and Grill
01.2021 - 10.2023
Bar Manager
Milltown VFW Post 6856
06.2020 - 05.2021
Order Fulfillment Associate
Big Bad Toy Sote
11.2017 - 02.2018
Warehouse Worker
Premier Pontoon
03.2016 - 05.2017
Warehouse Packer
Polaris Industries
01.2016 - 01.2017
Sanitation Worker
Lake Country Da
09.2015 - 10.2015
General Laborer Wood Mill
Birchwood Manufacturing
09.2014 - 09.2015
Customer Service Representative
Mendards
08.2014 - 09.2015
High School Diploma -
WITC
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