Yvonne Lee
New York,NY
Summary
Detail-oriented professional with extensive experience in customer service, sales, and hospitality. Demonstrated expertise in efficiently managing administrative tasks while delivering exceptional support and cultivating positive relationships. Strong problem-solving skills and organizational abilities contribute significantly to the success of wedding planning initiatives. Committed to creating memorable experiences through meticulous attention to detail and a passion for client satisfaction.
Overview
7
7
years of professional experience
Work History
Hostess/Bartender
KPOT
Flushing, NY
02.2025 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Office Assistant
Titan Shipping Line Corp.
Jamaica, NY
06.2018 - Current
- Wrote emails and coordinated shipping arrangements.
- Maintained database by entering new and updated information.
- Maintained high office standards and professional working environment.
- Developed basic accounting skills, including invoices and expense reports.
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
- Provided customer service support via phone or email inquiries related to products or services offered by the organization.
Wedding Planner Intern
Kate Edmonds Events
New York, NY
10.2024 - 02.2025
- Implemented strategies for marketing events through social media channels such as Facebook and Instagram.
- Prepared detailed timelines for each event outlining all tasks that needed completion prior to the wedding day.
- Delivered exceptional client service during interactions, remaining calm and poised in all situations.
- Arranged meetings with clients to establish initial relationships and organize event details.
- Offered all-day coordination of ceremonies, weddings and receptions to meet diverse needs of clients.
Sales Associate
DICK'S Sporting Goods
Patchogue, NY
07.2024 - 12.2024
- Created an exceptional shopping experience for customers through eagerness to help, in-depth product knowledge, high brand and execution standards, and ability to prioritize.
- Greeted everyone and proactively approach customers to understand their needs and support their shopping experience.
- Took an all-hands-on-deck approach to support the team across the store.
- Performed other tasks as assigned by management.
Cashier
Burlington
Selden, NY
03.2024 - 07.2024
- Delivered excellent customer service with a positive, professional attitude.
- Processed layaways, returns, and exchanges.
- Perform other tasks as assigned by manager from time-to-time.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Built and maintained positive working relationships with co-workers.
Sales Associate
H&M
Lake Grove, NY
05.2022 - 03.2024
- Processed, stocked, and garment cared garments in the stock room, fitting room, and on the sales floor.
- Unloaded delivery truck and processed new merchandise in a timely manner.
- Rang on the register, handled returns and exchanges, and helped address issues customers had.
- Helped maintain a neat sales floor.
- Greeted customers warmly and offered assistance.
Education
Bachelor's of Business - Business Management
Stony Brook University
12.2024
Skills
- Teamwork and Communication
- Problem Solving
- Customer Service
- Creativity
- Time Management
- Multitasking
- Positive attitude
- Organizing and categorizing
- Strong problem solver
Timeline
Hostess/Bartender
KPOT
02.2025 - Current
Wedding Planner Intern
Kate Edmonds Events
10.2024 - 02.2025
Sales Associate
DICK'S Sporting Goods
07.2024 - 12.2024
Cashier
Burlington
03.2024 - 07.2024
Sales Associate
H&M
05.2022 - 03.2024
Office Assistant
Titan Shipping Line Corp.
06.2018 - Current
Bachelor's of Business - Business Management
Stony Brook University