Yvonne Liedloff
Corona,CA
Summary
Dedicated Senior Customer Service Representative with 17 years of experience in providing excellent customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.
Overview
17
17
years of professional experience
Work History
Senior Customer Service Representative
Bank Of America
05.1987 - 01.2004
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Streamlined customer service processes for increased efficiency and improved response times.
- Mentored junior team members, contributing to their professional development and overall team success.
- Demonstrated ability to work independently under minimal supervision while meeting daily objectives and goals set by senior staff members.
Education
General Studies
Cypress College
Cypress, CASkills
- Call Control
- Service Recommendations
- Database Research
- Team Monitoring
- Escalation Management
- Complaint Resolution
Affiliations
- Crafts, cooking, gardening, hiking, workout videos and pickleball.
Volunteer
Book room helper at Corona High School for 8 years. I would help at the beginning of the school year by handed out the books to the students. Making sure they had everything they needed. Also, at the end of the year when the students needed to return the the books. Would also clean and repair the damaged books.
Timeline
Senior Customer Service Representative
Bank Of America
05.1987 - 01.2004
General Studies
Cypress College
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