Summary
Overview
Work History
Education
Skills
References
Timeline
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Yvonne L. Ringo

Pennsauken,NJ

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

9
9
years of professional experience

Work History

Toyota Total Loss Resolution/Collection Agent

MRS BPO LLC
Cherry Hill, New Jersey
02.2022 - Current
  • Assist customer with beginning stages of total loss claim
  • Often discuss Total loss claim with customers and insurance agents
  • Manage multiple delinquent accounts for debt collection efforts
  • Discuss Plan of action to conclude loan

1st Party Toyota Resolution/Collection Agent

MRS BPO LLC
Cherry Hill, New Jersey
02.2021 - 02.2022
  • Contact customers with overdue accounts
  • Efficiently handle high call volumes in a high customer service environment
  • Acknowledge and Handle questions or complaints
  • Provide solutions to customers experiencing financial hardship

Cafe Customer Service

Wegmans
Cherry Hill, New Jersey
08.2019 - 02.2021
  • Food Preparation
  • Organization of food and production dates
  • Cleanliness of the department to the health board standards

Merchandiser

Macy's
Cherry Hill, New Jersey
03.2019 - 08.2019
  • Ensuring product availability and correct presentation to maximize sales
  • Process merchandise, replenish sales floor, execute price adjustments, ensure accurate pricing and signage, and provide customer service
  • Tracked and maintained inventory count daily

MyShop Captain

Macy's
Cherry Hill, New Jersey
08.2016 - 03.2019
  • Merchandise expert, knowledgeable in current trends, merchandise selection and availability
  • Ability to turn a browser into a buyer, utilizing product knowledge and finding out how best to serve a customer's wants and needs
  • Role model for coworkers and peers, creating a memorable experience for each and every one of their customers

Education

Bachelors - Fashion Marketing

Art Institute of Philadelphia
Philadelphia, Pennsylvania

Business Management -

Camden County College
Blackwood, New Jersey
05.2016

High school or equivalent -

Winslow Township High School
Atco, New Jersey
06.2015

Skills

  • Proficiency in Microsoft Windows: Word,Excel,Outlook, PowerPoint
  • Amazon Workspace
  • Salesforce
  • Telephone customer service
  • Customer communication
  • Detail oriented
  • Problem solving
  • Time management
  • Proactive

References

Frances Brooke-Owens - (856) 404-4339

Richaya Singleton - (856) 308-7699

Brittany Smith - (856) 236-2671

Timeline

Toyota Total Loss Resolution/Collection Agent

MRS BPO LLC
02.2022 - Current

1st Party Toyota Resolution/Collection Agent

MRS BPO LLC
02.2021 - 02.2022

Cafe Customer Service

Wegmans
08.2019 - 02.2021

Merchandiser

Macy's
03.2019 - 08.2019

MyShop Captain

Macy's
08.2016 - 03.2019

Bachelors - Fashion Marketing

Art Institute of Philadelphia

Business Management -

Camden County College

High school or equivalent -

Winslow Township High School

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