Sheree Pollard
North Las Vegas
Summary
Experienced Credit Control Officer proficient in collections procedures, payment plans, and regulatory compliance. Offering many years in financial and customer service positions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Collection Account Representative
Recovery Star Collection Agency
Las Vegas
05.2023 - 11.2025
- Responsible for collections on past due credit cards 30-90 days
- Ensuring company standards and surpassing expectations monthly collections
- Assist in training new employees to comply with company standards
- Processed payments
- Certified in Skip Tracing, Asset Recovery (Accurint)
- Effectively meeting strict monthly deadlines
- Outbound calls/inbound calls
- Assist in training new employees to comply with company standards
- Managed customer accounts to ensure timely payments
Quality Assurance Lead
Globe Life
Las Vegas
12.2020 - 03.2023
- Provided Feedback on Customer Retention Calls
- Provided Constructive feedback for the Customer Service Team
- Communicated regularly with management to discuss quality coaching updates
- Remote Worker
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures of the call script
Claims Processor
State Of Nevada
Las Vegas
01.2019 - 11.2020
- Reviewed documentation to ensure compliance with state regulations and guidelines.
- Processed claims using state systems and software for accurate record management.
- Communicated with claimants to gather necessary information and resolve claims and issues
- Took inbound and outbound calls
Collections Representative
CONSUMER PORTFOLIO SERVICES
Las Vegas
03.2016 - 12.2018
- Oversaw collections for accounts with 60 - 120 days past due to improve recovery rates.
- Assisted customers daily to resolve their past due accounts
- Assisted borrowers via multi channel communication, phone, email and chat to address delinquency
Education
High School Diploma -
Sunset High School
Las Vegas, NV05-2010
Skills
- 10 key typing
- Word processing
- Safe work practices
- Financial acumen
- Microsoft Powerpoint
- Phone communication
- Microsoft Outlook
- Loan collections
- ACH
- Math
- Oracle
- Debits & credits
- Financial services
- Account analysis
- Customer support
- Accounting software
- Customer service
- Typing
- Multi-line phone systems
- Fair Housing regulations
- Managed care
- Clinical information systems
- Medical billing
- Call center
- Grammar Experience
- Computer skills
- Training & development
- Relationship management
- Climbing
- Communication skills
- Microsoft Access
- B2B
- Operating systems
- Banking
- Computer operation
- DME
- Accounts payable
- Microsoft Office
- Accounts receivable
- Problem-solving
- Client services
- Leadership
- Epic
- Phone etiquette
- Interviewing
- Accounting
- Excel
- Microsoft Excel
- Customer relationship management
- ERP systems
- Finance advising
- Outbound calling
- Medical Collection
- Data entry
- Time management
- Writing skills
- Collections
- Billing
- Account reconciliation
- Microsoft Word
- Balance sheet reconciliation
- Cold calling
- Manufacturing
- AS-400 software
- Credit analysis
- Technical Proficiency
- Windows
- QuickBooks
- Customer retention
- DocuSign
- Social media management
- Supervising experience
- Analysis skills
- Skip tracing
- Payment processing
Certification
- Driver's License
Languages
English
Timeline
Collection Account Representative
Recovery Star Collection Agency
05.2023 - 11.2025
Quality Assurance Lead
Globe Life
12.2020 - 03.2023
Claims Processor
State Of Nevada
01.2019 - 11.2020
Collections Representative
CONSUMER PORTFOLIO SERVICES
03.2016 - 12.2018
High School Diploma -
Sunset High School