Yvonne Maikou Moua
Fresno,CA
Summary
Achieved improved patient mobility through dedicated care and support. Resolved emergencies swiftly, maintaining a focus on patient safety and comfort. Cultivated meaningful connections with patients, leading to heightened emotional support and trust. Positioned to leverage knowledge as a patient care technician to drive patient satisfaction and enhance team dynamics.
Overview
14
14
years of professional experience
Work History
America West Medical Transportation Driver
NEMT
Fresno, CA
03.2025 - Current
- Helped passengers enter and exit vehicle while prioritizing safety at all times.
- Built strong relationships with clients by showing compassion and understanding of needs.
- Managed multiple trips at once with effective multitasking skills.
- Handled challenging situations calmly and reacted swiftly in emergencies.
- Utilized problem-solving skills to identify alternate routes during traffic jams or road closures.
- Delivered safe and dependable medical transportation services for clients with disabilities using wheelchair-accessible vehicles.
Home care provider
IHSS Fresno county
Fresno, CA
07.2023 - 01.2026
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with self-administered medications.
Patient care provider
Nazareth House of Fresno
01.2024 - 03.2025
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Cashier
Ross Dress For Less
01.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Janitor
Sharp Commercial Cleaning
01.2023 - 01.2024
- Performed daily janitorial tasks such as dusting, mopping, vacuuming, sweeping, waxing floors and scrubbing toilets.
- Ensured proper maintenance and repair of all janitorial equipment.
- Managed inventory of janitorial supplies and placed orders when necessary.
- Developed and implemented strategies for improving efficiency and productivity of the janitorial staff.
- Coordinated the delivery of services such as janitorial contracts, security services and waste management.
Picker/Packer
Gap Inc.
01.2021 - 01.2023
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
Assistant Manager
Popeyes Restaurants
01.2015 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Caregiver
CedarBrooke Memory Care
01.2018 - 01.2019
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Fostered clean and hygienic environment, reducing risk of infections.
Cashier
Arby’s Restaurant
Fresno, CA
06.2012 - 05.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and managed end-of-shift reconciliations.
- Assisted with inventory management, ensuring stock availability and organization.
- Provided exceptional customer service to enhance shopping experience and resolve inquiries.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Assembly Line Production Worker
Bullfrog Spas
Bluffdale, UT
06.2014 - 2015
- Operated assembly line machinery to assemble spa components efficiently.
- Conducted quality checks on finished products to ensure adherence to specifications.
- Collaborated with team members to maintain optimal workflow and productivity.
- Assisted in training new employees on safe operation of tools and equipment.
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
Education
High School Diploma - undefined
Central Adult Learning
01.2023
Certified Nurse Assistant
Central Adult Learning
Fresno, CA05.2019
Skills
Monitored vital signs to assist healthcare teams in patient assessment
Obtained CPR certification to provide emergency support in critical situations
Observed patients to report changes in condition and facilitate appropriate responses
Administered basic life support techniques to sustain patient health during emergencies
Implemented infection control measures to maintain a safe healthcare environment
Supported activities of daily living to enhance patient independence and comfort
Collected specimens for laboratory analysis to aid in accurate diagnosis
Provided compassionate end-of-life care to support patients and families during transitions
LANGUAGE
English
Hmong
KEY COMPETENCIES
- Vital signs monitoring
- Basic Life Support
- Specimen Collection
- CPR certification
- Infection control standard
- Patient services
- Patient observation
- ADL support
- Data collection
- Compassionate Care
- End of life care
- Mobility assistant
Timeline
America West Medical Transportation Driver
NEMT
03.2025 - Current
Patient care provider
Nazareth House of Fresno
01.2024 - 03.2025
Home care provider
IHSS Fresno county
07.2023 - 01.2026
Cashier
Ross Dress For Less
01.2023 - 01.2024
Janitor
Sharp Commercial Cleaning
01.2023 - 01.2024
Picker/Packer
Gap Inc.
01.2021 - 01.2023
Caregiver
CedarBrooke Memory Care
01.2018 - 01.2019
Assistant Manager
Popeyes Restaurants
01.2015 - 01.2020
Assembly Line Production Worker
Bullfrog Spas
06.2014 - 2015
Cashier
Arby’s Restaurant
06.2012 - 05.2013
High School Diploma - undefined
Central Adult Learning
Certified Nurse Assistant
Central Adult Learning