YVONNE MARTIN-WHITE
Harvey,LA
Summary
Strategic operations leader with over 20 years of experience in managing large-scale programs and stakeholder relationships. Expertise in enhancing operational efficiency, driving engagement, and streamlining workflows. Demonstrated success in leading impactful initiatives and fostering collaborative partnerships across diverse communities.
Overview
19
19
years of professional experience
Work History
Director of Strategic Outreach & Operations
City of New Orleans
01.2022 - 01.2026
- Increased program participation and engagement by 30–40% annually through operational improvements, strategic outreach planning, and partnership development.
- Directed operations and stakeholder engagement initiatives for high-impact community programs and public-facing projects, driving effective collaboration and outreach.
- Coordinated cross-functional efforts among leadership teams, organizational partners, contractors, and stakeholders to align strategic initiatives with service delivery goals.
- Developed and implemented operational procedures, compliance tracking systems, and standardized planning guides, improving workflow efficiency and consistency in execution.
Director of Constituent Services & Professional Development
City of New Orleans
01.2020 - 01.2022
- Developed staff training systems and operational procedures with accountability measures, ensuring consistent workflow and improved employee performance.
- Created and implemented Standard Operating Procedures (SOPs) and communication guides, streamlining operations and enhancing service coordination.
- Managed customer service operations and engagement programs, enhancing service delivery and stakeholder communication across multiple service areas.
Community Liaison & Engagement Coordinator
City of New Orleans
01.2018 - 01.2020
- Coordinated stakeholder meetings and outreach initiatives, enhancing engagement for major redevelopment and infrastructure projects.
- Developed partnerships with local organizations to enhance community engagement.
- Facilitated community outreach programs to promote city services and resources.
- Organized public meetings to address community concerns and gather feedback.
- Managed relationships between organizational leadership, stakeholders, community groups, and external partners.
Senior Operations & Compliance Specialist
NOLA311
01.2010 - 01.2018
- Managed high-volume customer service operations, ensuring adherence to organizational procedures, service standards, and reporting requirements to maintain compliance.
- Monitored workflow processes and service request tracking, streamlining escalation procedures and departmental response timelines to enhance operational performance.
- Ensured compliance with local regulations and standards for public service initiatives.
- Developed and maintained comprehensive documentation for compliance audits.
- Conducted regular training sessions for staff on compliance policies and procedures.
Case Manager
Mayor’s Office of Public Advocacy
01.2007 - 01.2010
- Guided clients and families in accessing support services, crisis response resources, and community assistance programs to enhance their well-being.
- Coordinated client assessments to identify needs and connect with resources.
- Developed individualized service plans based on client goals and circumstances.
- Facilitated communication between clients and community service providers.
Education
Bachelor of Business Administration -
Ashford University
San Diego, CASkills
- Strategic Outreach
- Operations Management
- Program Leadership
- Project management
- Strategic Planning
- Stakeholder Engagement
- Process Improvement
- Workflow Optimization
- SOP Development
- Regulatory Compliance
- Customer Experience
- Team Leadership
- Cross-functional teamwork
- Strategic Partnerships
- Executive Communication
- Program evaluation
- Staff training
Work Preference
Salary Range
$79000/yr - $200000/yrTimeline
Director of Strategic Outreach & Operations
City of New Orleans
01.2022 - 01.2026
Director of Constituent Services & Professional Development
City of New Orleans
01.2020 - 01.2022
Community Liaison & Engagement Coordinator
City of New Orleans
01.2018 - 01.2020
Senior Operations & Compliance Specialist
NOLA311
01.2010 - 01.2018
Case Manager
Mayor’s Office of Public Advocacy
01.2007 - 01.2010
Bachelor of Business Administration -
Ashford University