Yvonne Martinez
Tucumcari,NM
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service a. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Waitress
DEL'S
04.2020 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Waitress
Kix On 66
02.2017 - 04.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Bank Teller
Everyone's Federal Credit Union
10.2015 - 02.2017
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
High School Diploma -
Hidden Lake High School
Federal Heights, CO05.2009
Skills
- Complex Problem-Solving
- Stocking and Replenishing
- Dish Preparation
- Greet Guests
- Sales Techniques
- Cash Handling
- High-Energy and Stamina
- Customer Service and Rapport
- Cash Distribution
- Count Currency
Timeline
Waitress
DEL'S
04.2020 - Current
Waitress
Kix On 66
02.2017 - 04.2020
Bank Teller
Everyone's Federal Credit Union
10.2015 - 02.2017
High School Diploma -
Hidden Lake High School
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