Yvonne Martinez
Mesa,AZ
Summary
Experienced sales professional of 16 years with strong track record in driving client engagement and business growth. Skilled in relationship management, strategic planning, and communication. Known for effective collaboration and adaptability in dynamic environments. Consistently deliver results and foster team success.
Overview
16
16
years of professional experience
Work History
Senior Client Development Specialist
Indeed
08.2021 - Current
- Achieved 2023 ACE award
- Trending to achieve 2024 ACE award
- Top ten representative in client development for U.S.
- Director nominated success story for Q3 2024
- Proactively contact existing clients to optimize current products
- Promote additional Indeed products & services and demonstrate the return on investment
- Meet assigned quarterly goals including revenue and conversion
- Deliver great client experiences and outcomes so clients are retained
- Meet productivity standards set by the team & other health metrics
- Educate clients on our products and ensure their accounts are optimized and clients are engaged and feature adoption is high
Senior Debt Consultant
Freedom Financial
02.2017 - 07.2021
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Interviewed clients by telephone or in-person to gather financial information.
- Calculated clients' available monthly income to meet debt obligations.
- Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Increased client retention rates by conducting regular follow-ups, ensuring continued progress towards their financial goals after initial consultations concluded.
Senior Enrollment Advisor
Hotchalk
08.2013 - 02.2017
- Pointed students to relevant information about academic and personal support services available on campus.
- Advised students individually and in groups on academic programs for individual interests.
- Counseled students regarding educational issues such as course and program selection, class scheduling and registration and career planning.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Senior Enrollment Advisor
University of Phoenix
10.2008 - 08.2013
- Helped students complete applications and navigate admissions processes.
- Met or exceeded enrollment and retention goals consistently.
- Created and followed call scripts and flows to maximize effectiveness.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Improved student retention rates through proactive advising and personalized support strategies.
Education
Associate of Arts - Psychology
University of Phoenix
Phoenix, AZSkills
- Objection handling
- Pipeline management
- Negotiations
- Closing deals
- Time management
- Upselling products
- Relationship building
- Multitasking
Timeline
Senior Client Development Specialist
Indeed
08.2021 - Current
Senior Debt Consultant
Freedom Financial
02.2017 - 07.2021
Senior Enrollment Advisor
Hotchalk
08.2013 - 02.2017
Senior Enrollment Advisor
University of Phoenix
10.2008 - 08.2013
Associate of Arts - Psychology
University of Phoenix
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