Yvonne Martinez Torrijos
Lacey,WA
Summary
I have a diverse professional background with experience in various fields, including office administration, management, veterinary assistance, dog training, and caregiving. My versatility has equipped me with a range of skills applicable in different environments. I am dedicated and not afraid of hard work, consistently striving to exceed expectations and contribute positively to my teams. My experiences have enhanced my ability to adapt quickly, communicate effectively, and provide compassionate care in both animal and human-centric roles.
Overview
13
13
years of professional experience
Work History
Caregiver
Comfort Keepers
Olympia, WA
01.2025 - Current
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided emotional support to clients during difficult times.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Coordinated transportation services for clients when necessary.
Dog Trainer
Dog Academy
Covington, LA
10.2024 - Current
- Taught basic commands such as sit, stay, and come to dogs of all breeds and ages.
- Utilized positive reinforcement techniques while working with dogs in order to create an atmosphere of trust and respect between handler and pet.
- Created individualized training plans for each dog based on their needs and abilities.
- Provided guidance to owners on how to maintain consistent rules in the home environment to ensure successful behavior modification results.
Caregiver
Family Resources Home Care
Olympia, WA
07.2024 - 12.2024
Manager
Harley-Davidson Saarbruecken
Saarbruecken, Germany
07.2021 - 07.2022
- Established processes to ensure efficient workflow throughout the organization.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Created monthly reports for senior management summarizing operational performance metrics.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Service Manager
Harley-Davidson Rhein-Neckar
Ludwigshafen, Germany
10.2018 - 06.2021
- Resolved customer complaints quickly and effectively.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Provided technical support for hardware and software issues experienced by customers.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Maintained records of all customer interactions and transactions.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Reviewed customer billing statements for accuracy prior to release.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
Manager
Exile Tattoo LLC
Olympia, Wa
07.2022 - Current
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Supply management
- Schedule appointments
- Replying to messages via email and website forms
Veterinary Assistant
Tierarztpraxis Dr. Eva Jost
Sulzbach, Germany
06.2016 - 09.2018
- Ordered medication refills when needed.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Educated clients on proper animal health care routines.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Dispensed medications orally or topically as directed by veterinarian.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Prepared laboratory slides for microscopic examinations.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
Accountant
Harley-Davidson Saarbruecken
Saarbruecken, Germany
09.2012 - 05.2016
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Monitored cash flows and prepared weekly cash projections.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Monitored balance sheets and income statements to evaluate financial performance.
Education
High School Diploma -
Erweiterte Realschule
Theley, Germany06-2001
Skills
- Strong ethics
- Conflict resolution
- Customer relationship management (CRM)
- Business administration
- HIPAA compliance
- Stress management
- Problem-solving
- Time management
- Team leadership
- Documentation and reporting
Languages
German
Native/ Bilingual
Italian
Professional
Spanish
Elementary
Timeline
Caregiver
Comfort Keepers
01.2025 - Current
Dog Trainer
Dog Academy
10.2024 - Current
Caregiver
Family Resources Home Care
07.2024 - 12.2024
Manager
Exile Tattoo LLC
07.2022 - Current
Manager
Harley-Davidson Saarbruecken
07.2021 - 07.2022
Service Manager
Harley-Davidson Rhein-Neckar
10.2018 - 06.2021
Veterinary Assistant
Tierarztpraxis Dr. Eva Jost
06.2016 - 09.2018
Accountant
Harley-Davidson Saarbruecken
09.2012 - 05.2016
High School Diploma -
Erweiterte Realschule
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