Yvonne Matias
San Jose,CA
Summary
Disciplined and driven business student with a strong work ethic and the ability to adapt well to any environment. I combine hands-on experience in cash operations, point of sale systems, and guest relations with a strong academic background. I am eager to become part of a team where I can contribute my skills while learning and growing from new opportunities in the work field.
Overview
3
3
years of professional experience
Work History
Academic Focus & Professional Development
Full-Time Student
08.2023 - Current
- Paused employment to focus on full-time studies and maintain a high standard of academic performance.
Crew Member
Chipotle Mexican Grill
06.2023 - 09.2023
- Delivered fast, friendly, and efficient customer service in a high-volume, fast-paced restaurant environment.
- Operated point-of-sale systems, processing cash and digital payments accurately and securely.
- Collaborated with team members to keep the service line and dining area clean, organized, and fully stocked according to health and safety standards.
- Handled customer requests and resolved issues with professionalism and a positive attitude.
Theater Audience Services
Cinemark Movie Theater
12.2022 - 06.2023
- Greeted guests, provided information, and assisted patrons in navigating the venue, contributing to a welcoming and organized atmosphere.
- Processed high volumes of concession and merchandise sales at the counter, ensuring speed and accuracy during busy periods.
- Handled cash and card transactions, balanced the cash drawer, and maintained strict attention to detail.
- Delivered a positive customer experience with fair, friendly, and courteous service, addressing guest inquiries and theater policies.
- Maintained the cleanliness and appearance of the lobby and auditoriums to ensure a safe and inviting environment.
Education
Associate of Science - Business
Mission College
Santa Clara, CA07-2026
Skills
- Customer Service & Communication: Active listening, conflict resolution, and clear interpersonal communication
- Languages: English (Fluent), Ilocano (Conversational), Tagalog (Basic Understanding)
- Cash Operations & Math: Register operation, accurate till balancing, secure payment processing, and basic math
- Inventory & Store Operations: Organizing displays, restocking supplies, rotating inventory, and maintaining a clean environment
Timeline
Academic Focus & Professional Development
Full-Time Student
08.2023 - Current
Crew Member
Chipotle Mexican Grill
06.2023 - 09.2023
Theater Audience Services
Cinemark Movie Theater
12.2022 - 06.2023
Associate of Science - Business
Mission College