Yvonne McKeown
Nokesville,VA
Summary
Dedicated Kennel Manager skilled in delivering exceptional customer service and developing training programs. Experienced in managing kennel operations, ensuring animal well-being, and leading a team to achieve high standards of care and efficiency.
Overview
3
3
years of professional experience
Work History
Kennel Manager
Haus Juris Kennels
Nokesville, Virginia
08.2023 - Current
- Managed staff schedules and assigned tasks to ensure efficient operations.
- Supervised daily care for various dog breeds in a kennel environment.
- Maintained cleanliness and organization of kennel facilities and equipment.
- Conducted health checks and monitored dogs for signs of illness or stress.
- Revamped and rolled out training programs to enhance dog behavior and obedience skills.
- Enforced and taught safety protocols to protect dogs and staff during interactions.
- Communicated with dog owners about care routines and behavioral issues, advising on nutrition and health and wellbeing.
- Developed and implemented kennel policies and procedures.
- Supervised team of Kennel Assistants in daily operations of the kennel.
- Oversaw scheduling of appointments for boarding services, grooming appointments and training classes.
- Created marketing campaigns to attract new customers and increase revenue from existing clients with a high focus on social media presence.
- Oversaw new intakes by assigning kennels and managing individual dogs needs.
- Assisted in feeding, watering, exercising, and bathing animals and cleaning of runs.
- Trained new employees on proper handling techniques for individual dogs.
- Conducted interviews with prospective employees to evaluate their suitability for working in a kennel environment.
- Maintained records for all dogs housed at the facility including medical histories, food intake, grooming schedules, and medications administered.
- Provided customer service support by responding promptly to inquiries and addressing customer complaints in a timely manner.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed daily care routines for puppies and adult dogs.
- Trained puppies in basic obedience and socialization skills.
- Maintained accurate records of breeding, health, and vaccination history.
- Facilitated communication with prospective puppy owners to streamline sales processes. and communication with prospective puppy owners.
- Handled incoming inquiries from potential buyers regarding available puppies.
- Monitored food intake, exercise levels, and overall health of puppies.
- Organized and maintained records of all puppy litters and their parents.
- Conducted research into canine genetics to ensure healthy litters.
- Provided guidance to owners on proper care for their new puppy, conducted Puppy Seminar Workshops for new parents.
- Performed routine health checks on puppies, including vaccinations and deworming.
- Observed bitches in heat to detect approach of estrus, facilitate progesterone testing and breeding.
- Assist in natural and AI breeding, whelping and raising of puppies while providing aftercare for bitches.
- Organized and ran annual events.
Education
GED -
GED Virginia
Online - Virginia08-2023
Some College (No Degree) - Dog Obedience Instructor
Animal Behavior College
09-2026
Skills
- Dog training
- Animal care
- Kennel documentation
- Training and development
- Team management
- Customer service
Timeline
Kennel Manager
Haus Juris Kennels
08.2023 - Current
GED -
GED Virginia
Some College (No Degree) - Dog Obedience Instructor
Animal Behavior College