Yvonne McNeil
Endicott
Summary
Dynamic customer service professional with a proven track record at multiple utility companies, excelling in critical thinking and communication. Successfully enhanced customer retention through strategic support initiatives, while effectively managing escalated issues. Recognized for dependability and fostering teamwork, driving positive outcomes in high-pressure environments.
Overview
2023
2023
years of professional experience
Work History
Access Care Radiology
Wilson Medical Center
Customer Service Manager
Customer Service Manager
02.2016 - 07.2022
- Control of labor hours; employee hiring, orientation and training; employee counseling and discipline; scheduling and supervision of employees
- Multiple tasks accomplished within established time limits.
- Feedback delivered to decision-makers regarding employee performance and training needs.
- Responsible for handling all escalated calls with customers.
- Respond to all client emails on a daily basis in a timely manner.
Customer Care Representative
Vectren Utility Co
03.2010 - 02.2016
- Company Overview: Vectren Utility Co in Indiana
- Assist customers with services in Bill payment, payment arrangements, Reconnection order and Move Outs and assist with all questions pertaining to bill review.
- Built client relationships by responding to inquiries, identifying, and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Work to assist customer with questions on billing, credits, and process payment on customer's account.
- Created customer support strategies to increase customer retention.
- Partnered with business leaders to deliver services that support company objectives and are consistent with corporate values.
- Investigated and resolved customer inquiries and complaints quickly.
- Vectren Utility Co in Indiana
Education
High School Equivalency Diploma - General studies
Brooklyn08.1995
Skills
- Teamwork and collaboration
- Active listening
- Communication and interpersonal skill
- Critical thinking and decision making
Timeline
Customer Service Manager
Customer Service Manager
02.2016 - 07.2022
Customer Care Representative
Vectren Utility Co
03.2010 - 02.2016
High School Equivalency Diploma - General studies
Access Care Radiology
Wilson Medical Center
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