Yvonne Mwesige
Greensboro,NC
Summary
To seek and maintain intern/full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Help Desk Officer/Data Analyst
Catawba College
05.2022 - 05.2024
- Produced Ad-Hoc reports using SQL queries, and advanced Excel spreadsheet functions such as Vlook-up and pivot table.
- Analyzed logs to identify troubleshooting methods needed for quick remediation.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Used statistical methods to analyze data and generate useful business reports.
- Provided technical support for troubleshooting analytics and reporting issues.
- Participated in requirements meetings to understand business needs.
Library Student Assistant/Data Analyst
Catawba College
05.2021 - 05.2022
- Developed MongoDB SQL query to access library catalog, create reports, and to check the circulation status of library materials.
- Organized special projects and programs that serviced community needs and improved library's public image.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
- Assisted patrons with library's computers and provided information on logging onto Internet.
Education
Bachelor of Science - Information Technology And Systems
Catawba College
Salisbury, NC12.2024
Skills
- Project Management
- Technical Analysis
- Database Programming and SQL
- Statistical Analysis
- Help Desk Support
- Application Support
- Software and Hardware Diagnostics
Certification
- [M100: MongoDB for SQL Pros], [MongoDB University] - [11/16/2022]
Languages
French
Native or Bilingual
English
Full Professional
Timeline
IT Help Desk Officer/Data Analyst
Catawba College
05.2022 - 05.2024
Library Student Assistant/Data Analyst
Catawba College
05.2021 - 05.2022
Bachelor of Science - Information Technology And Systems
Catawba College