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  Focused professional bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills.
  Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories, and updating pharmacy records.
  Enhances customer experience by employing service-oriented behaviors, understanding customer desires, and providing customer solutions to build loyalty.


At OptumRx, I enhanced customer satisfaction and patient care through expert medication dispensing and resolving complex issues efficiently. Leveraging strong problem-solving and communication skills, I implemented new software, reducing errors and streamlining processes. My dedication to accuracy and compassionate service solidified patient trust and loyalty.

Dynamic Pharmacy Helpdesk Specialist with proven expertise in medication management and patient care at Prime Therapeutics. Adept at enhancing service delivery through effective communication and HIPAA compliance. Recognized for optimizing patient care plans and implementing quality assurance processes, ensuring exceptional support for diverse patient populations.

PHC Pharmacy Services Education Specialist. More than 6 years working at PHC, combined total over 7 years as worked 2015-2016, developing skills not only as a Trainer, Pharmacy Technician, Health Care Guide, Wellness Guide and Administrative Assistant, but also as a fellow PHC Team Member. Proficient in auditing processes for NCQA Accreditation, DHCS requirements and ensuring we meet our PHC mission to help our members and the communities we serve be healthy. Providing non- clinical case management needs for PHC population. Able to navigate Essette system, data enter HelpDesk Referrals for Care Coordination and File Retrieval from Healthcare Repositories, provide long standing case management to member with multitude of needs. ACD line calls including multitude of transportation calls for NEMT and NMT. Ability to triage case management and transportation calls and needs. Ability to multitasks between many roles in current position correctly, efficiently, highly organized and timely. Ability to utilize a multitude of Microsoft products including Excel, Word, Teams and Adobe. Extremely adept and proficient in creating Desktop Procedures, train internal staff and external Providers. Maintain PHC internal Webpages such as SharePoint. Scheduling, Outlook, Excel, and Project Management experience. Reporting experience such as Call Volume, TAR Volume, Member Data, Timeliness Reports, and Pharmacy Termination/Drug recall Mail Merges. Created standardized Training Trackers and Technician Education trackers to track and trend needed training or refresher opportunities for individual and all staff. Create trainings, desktop procedures and PowerPoint presentations to for all staff as well as other departments to use for training purposes in new and established processes. Propose and implement change in department to make work and processes more streamlined, standardized and efficient. Tasked with answering NR UM calls after outage, created Desktop for answering UM calls, researching CPT codes in Amisys, and trained other staff in assisting in the task of handling UM calls. Previous experience as Population Health Wellness guide . Project work such as Department yearly goals and PHC representative for RX department on PHC EE Goals 2020. Support all staff with inquires for process performance. Working on Bachelor Degree in Health information management with planned graduation 2024. Excellent verbal, written and oral skills. Practice honest, direct and respectful communication in all avenues, electronic, verbal and written. Able to follow procedure and protocols for all task performed to the highest degree of efficiency and correctness. Pharmacy Technician with 22 years of retail pharmacy experience. Self-starter with extensive knowledge of Medicaid and Medicare billing, procedures and law, inventory control, staff training and entering and filling prescriptions. Ability to deescalate upset patients, turn the situation into a positive, with the utmost patient satisfaction. Nationally PTCB Certified, California Board of Pharmacy Technician Licensed (CPhT).

Yvonne Naman

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Pharmacy Services Specialist

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BACHELOR OF SCIENCE (B.S.) -

HIGH SCHOOL DIPLOMA -

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Pharmacy Services Specialist

BACHELOR OF SCIENCE (B.S.) -

HIGH SCHOOL DIPLOMA -

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