Shatoria Coffer
Tyler,TX
Summary
Detail-oriented professional with experience in pharmacy, banking, and technical support. Excels in communication and issue resolution, ensuring accurate handling of sensitive requests. Demonstrates strong capabilities in patient communication, insurance verification, and account documentation, driving service improvement and efficient issue resolution.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Pharmacy Services Specialist
CVS Specialty Pharmacy
Remote
02.2023 - Current
- Collaborated with pharmacists and prescribers to clarify prescriptions and ensure timely follow-up.
- Reviewed insurance benefits and prior authorization details to ensure coverage for CVS Specialty Pharmacy members.
- Recorded patient concerns in pharmacy systems and updated account notes.
- Answered incoming calls while providing courteous service and actively listening to patient needs.
Customer Support Specialist
MUFG Union Bank
Remote
01.2020 - 02.2023
- Assisted bank customers with account inquiries, deposits, withdrawals, and payment requests.
- Resolved customer concerns using branch policies and financial service procedures.
- Processed cash transactions, check deposits, and account transfers in core banking systems.
- Verified customer identities for account access, updates, and sensitive requests.
Technical Support Representative
Tech Assist Inc.
Remote
09.2015 - 12.2019
- Resolved customer issues through phone, email, and chat support for Tech Assist clients.
- Diagnosed software and hardware problems using remote support tools and ticketing systems.
- Documented service requests, troubleshooting steps, and case updates in support records.
- Guided users through password resets, account access, and system setup processes.
Education
High School Diploma -
Robert E. Lee High School
Tyler, TX05-2012
Skills
- Medication Distribution
- Medication Administration
- Medication Reconciliation
- Patient Assessment
- Electronic health records
- Patient Care
- Prescription management
- Prior authorization processes
- Insurance eligibility verification
- Benefit investigation
- Pharmacy Management
- Quality Assurance
- HIPAA Compliance
- Vital Signs
- Customer service
- Benefit investigation
- Customer service
Certification
- Certified Medical Assistant (Pending) - Jan 2027
- Advanced Communication Skills Certification - 2021
- Certified Customer Service Professional (CCSP), Customer Service Institute - 2020
- Google IT Support Professional Certificate, Courser - a -2019
Accomplishments
- Recognized with "Employee of the Month" (2x) for outstanding customer service.
- Availability: Full-time
Timeline
Pharmacy Services Specialist
CVS Specialty Pharmacy
02.2023 - Current
Customer Support Specialist
MUFG Union Bank
01.2020 - 02.2023
Technical Support Representative
Tech Assist Inc.
09.2015 - 12.2019
High School Diploma -
Robert E. Lee High School