Yvonne Navarro
San Antonio,TX
Summary
Accomplished Hospital Manager with a proven track record at NVA, adept in operations management and staff development. Spearheaded initiatives that significantly reduced costs while enhancing medical care quality. Excelled in creating a Paw Plan focus, fostering team growth and promoting quality medicine. Achieved notable improvements in productivity and operational efficiency through strategic leadership and relationship building.
Overview
20
20
years of professional experience
Work History
Hospital Manager (Towne North)
NVA- National Veterinary Associates
12.2023 - Current
- Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Evaluated patient care and initiated procedural changes for increased benefit.
- Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
- Implemented continuous improvement initiatives that reduced operational costs while maintaining high standards of care.
- Ordered supplies and conducted routine inventories of supplies and equipment.
- Created annual goals, objectives and budgets to reduce overall facility costs.
Practice Manager of Operations
Banfield Pet Hospital
02.2005 - 12.2023
- Responsible for hospital operations, budget, P&L, and productivity by driving revenue and supporting future growth.
- Managing and motivating teams, fostering a positive work environment, and promoting collaboration.
- Coordinated staff training and development programs for improved workforce productivity.
- Established performance metrics to evaluate team efficiency and identify areas for improvement.
- Wellness Plan Coordinator/Trainer during periods of organizational growth or restructuring, ensuring a smooth transition for all.
Education
Bachelor of Science -
The University of Texas At San Antonio
San Antonio, TX05-2006
Skills
- Operations management
- Staff development
- Human resources management
- Effective communication
- Relationship building
- Training and mentoring
Languages
Spanish
Professional Working
Timeline
Hospital Manager (Towne North)
NVA- National Veterinary Associates
12.2023 - Current
Practice Manager of Operations
Banfield Pet Hospital
02.2005 - 12.2023
Bachelor of Science -
The University of Texas At San Antonio
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