Summary
Overview
Work History
Education
Skills
Certification
Timeline
Personal Information
Generic

Yvonne Norman

Hurleyville

Summary

Dependable and adaptable professional with experience in a wide variety of fields. Reliable, organized and open to new opportunities and eager to learn and grow.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Shift Manager Property Maintenance

Resorts World Catskills
Monticello, US
11.2023 - 04.2026

Assigning duties to department employees and inspecting their work to ensure standards are maintained. Maintaining sanitation levels in all kitchen areas, adhering to health department regulations. Conducting detailed inspections of public areas. Inspecting EVS and stewarding areas for cleanliness and maintenance. Training and developing EVS and stewarding staff. Prioritizing areas and ensuring proper cleaning rotation. Performing coaching, counseling, and progressive discipline. Coordinating and inspecting preventative maintenance and general cleaning. Issuing supplies and equipment to workers and overseeing proper usage. Ensuring employees are trained to work safely and efficiently, adhering to current regulatory guidelines. Preparing, maintaining, and submitting essential paperwork and reports. Stripping and waxing floors. Deep cleaning of the front and back of house, including kitchens. Overseeing a staff of 20+ team members, at times.

Assistant General Manager

Family Entertainment Group
Monticello, US
11.2021 - 07.2023

Responsible for the running of the Arcade. The opening and closing of operations. Providing outstanding guest services. Providing leadership and direction to the team. Managing operations and finances of the business practices. Training new hires on the business practice. Assist in the development of team members through consistent coaching and training. Ensure that quality of work or service is maintained at an acceptable standard. Analyze report data to reverse negative trends and enhance positive trends. Use report tools to drive sales. Creating employee schedules and daily work assignments. Operated POS at end of the shift collecting the revenue from both the POS's and Kiosk's counting revenue as well as the revenue report and the deposit

CNA - Certified Nursing Assistant

Garnet Health
Harris, US
10.2018 - 10.2021

Provides essential daily care, acting as the primary caregiver for residents by assisting with bathing, dressing, feeding, toileting, and mobility. They monitor vital signs, report changes in health to nurses, turn or reposition bedridden residents, and maintain a safe, clean environment. Preceptor to new CNA

BSW111

Valley View Health Center
Goshen, US
01.2002 - 08.2018

Oversaw cleaning tasks including mopping, sweeping, garbage and removal linen

Stripping, waxing and burnishing floors for facility upkeep.

Shoveled and snow blew sidewalks during winter months.

Overseeing the Building Service Working 1

Training new hires

CNA - Certified Nursing Assistant

Valley View Health Center
Goshen, US
01.1994 - 12.2000

Provides essential daily care, acting as the primary caregiver for residents by assisting with bathing, dressing, feeding, toileting, and mobility. They monitor vital signs, report changes in health to nurses, turn or reposition bedridden residents, and maintain a safe, clean environment. Preceptor to new CNA

BSW1

Valley View Health Center
Goshen, US
01.1992 - 01.1994

maintains a clean, safe, and sanitary environment for residents by cleaning rooms, bathrooms, and common areas, following infection control protocols, training new hires

Education

High school diploma -

Port Jervis High School
New York State
06-1994

Skills

  • Floor care
  • Cleaning
  • Commercial cleaning
  • Assistant Manager Experience
  • Maintenance
  • Management
  • Leadership
  • Custodial experience
  • Supervising experience
  • Staff training
  • Quality assurance
  • Maintenance inspection
  • Safety compliance
  • Team building
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Time management
  • Delegating work

Certification

Driver's License, 1991-11-01, 2026-11-01

Timeline

Shift Manager Property Maintenance

Resorts World Catskills
11.2023 - 04.2026

Assistant General Manager

Family Entertainment Group
11.2021 - 07.2023

CNA - Certified Nursing Assistant

Garnet Health
10.2018 - 10.2021

BSW111

Valley View Health Center
01.2002 - 08.2018

CNA - Certified Nursing Assistant

Valley View Health Center
01.1994 - 12.2000

BSW1

Valley View Health Center
01.1992 - 01.1994

High school diploma -

Port Jervis High School

Personal Information

Work Permit: Authorized to work in the US for any employer