Yvonne Palmieri
Ludowici,GA
Summary
Dynamic Store Manager at The Exchange with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in team leadership, productivity and accountability. My strategic initiatives led to improved sales forecasting and inventory control, ensuring optimal performance and profitability.
I retired from the Exchange in July 2025, worked at the Exchange for 25 years. I relocated with the company, several times during my 25 year career. I received several awards and I have received my National Retail Federation credential in Business of Retail from the NRF Foundation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
The Exchange
Fort Stewart, GA
09.2018 - 07.2025
- Assisted in training new staff on store operations and customer service protocols.
- Engaged with customers to address inquiries and enhance shopping experience.
- Collaborated with team members to maintain cleanliness and organization of store layout.
- Implemented plans, directed and coordinated all projects and related actions to assure that the mission and mission support program objectives are met.
- Supervised a team of 72 associates to record productivity, including training, development and performance assessments, while consistently applying corporate human resource policies and procedures.
- Developed a plan to ensure facility is meeting goals to include sales, personnel costs and profits for our Exchange.
- Analyze sales and forecast future sales.
- Ensure accountability of the facility's fixed assets.
- Responsible for over 7.5 million dollars in inventory.
- Organized special promotions, displays and events.
- Collaborated with other entities on post for events.
- Responsible for Loss prevention and safety audits for facility
- Responsible for Firearms protocol to include ATF compliance and inspections.
- Coordinated monthly with Senior Vice President on the operation results of facility.
- Supported inventory management by organizing stock and ensuring product availability.
Operations Manager
The Exchange
Fort Riley KS
01.2015 - 09.2018
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Led cross-functional teams to implement process improvements and increase productivity.
- Developed and maintained budgets for operational departments, ensuring cost-effectiveness.
- Managed inventory control systems to optimize stock levels and minimize waste.
- President of the Safety and Health council.
- Coordinated logistics and supply chain activities, improving delivery timelines and service quality.
- Analyzed operational data to identify trends, drive strategic decisions, and enhance performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Education
High School Diploma -
Jefferson Hight School
Portland, ORSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Cash management
- Shift scheduling
- Team building and leadership
- Outstanding communication skills
Accomplishments
- Recruited 3 successful new managers within one year.
- Increased sales by 15% by coaching department managers on new merchandising standards.
- Supervised team of 72 staff members.
- Improved Direct operating earnings by 68% or $442,408.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Introduced new firearms software to the team, this resulted in zero errors on the 4473 paperwork for firearms.
- Resolved customer issues on the spot through problem solving, which led to fewer complaints to headquarters.
- Capability to deliver excellent business results, elevate execution standards and cultivate a strong team.
Certification
National Retail Federation Certification in Business of Retail.
Timeline
Store Manager
The Exchange
09.2018 - 07.2025
Operations Manager
The Exchange
01.2015 - 09.2018
High School Diploma -
Jefferson Hight School
Received over 18 awards from The Exchange in my 25 years of service.
In my 25 years of service I received over 18 awards to include Employee of the month, Thanks for contributing, Thanks for making it better, Thanks for Serving. I also received 5 Courtesy awards. I also received by 5 year, 10 year, 15 year, 20 year and 25 year service awards. My last award with the Exchange was my retirement award, awarded in July 2025.