Yvonne Parks

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Maintained current and accurate medical records for patients.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

Assist customers, take incoming customer calls, scheduling service calls, scheduling route deliveries of bottle water and salt, maintaining/entering data into NetSuite software, basic collections, create vendor PO's

Collaborated with newly acquired and existing suppliers on orders from Cisco, Tech Data and Meraki, Prepare purchase orders and send copies to suppliers, tracking customers shipments from vendors sending tracking information to the customer, update customers maintenance contracts to our company database, answer incoming calls, direct caller to the appropriate person or department, greet visitors and vendors entering establishment, work with account managers to get orders placed in timely manner, check-in shipments from UPS, FedEx and daily mail, shipped customers orders with UPS, office manager duties, created purchasing manual for department, office365, traverse accounting program, connect wise and manage programs.

Supervised and trained customer service team members to provide exceptional service, delivered fast, friendly and knowledgeable service for routine questions and service complaints, managed day-to-day operations, including supervision and assignment delegation for 6-member team, interviewed, hire and trained new quality focused customer service representatives, answered customers request with friendly, knowledgeable service and support, trained new hires on relationship building, sales processes and protocol and product knowledge.