Yvonne Paz
Denver,CO
Summary
Detail-oriented Collections Officer with solid knowledge of credit and other collections. Highly-skilled in settling debt without confrontation using empathetic yet firm approach. Maintains composure while working in stressful environments.
Overview
23
23
years of professional experience
Work History
Collections Officer
Internal Revenue Service, IRS
Denver, CO
10.1999 - 08.2022
- Collected delinquent accounts by contacting customers via telephone, email and mail.
- Analyzed customer financial situations to negotiate payment plans and settlement agreements.
- Documented collection activities in customer accounts utilizing computerized system. Enforced collection on accounts when nessecary.
- Maintained accurate records of all collection activity in accordance with company policy.
Education
Delta College
Bay City, MI01-1984
Skills
- Familiar with locating individuals
- Issue investigation
- Researching data
- Professional integrity
Timeline
Collections Officer
Internal Revenue Service, IRS
10.1999 - 08.2022
Delta College
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