Yvonne Pimentel
ELEV8 Dental & Integrative Health
Los Angeles,CA
10
years of professional experience
Operations professional with a foundation in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Work History
Operations Manager
2 Years- Direct daily clinical and administrative operations for a multidisciplinary healthcare practice.
- Manage provider scheduling, staffing, recruiting, onboarding, and team development.
- Monitored production, collections, provider utilization, scheduling, and case acceptance to ensure operational efficiency.
- Monitor production, collections, provider utilization, scheduling, and case acceptance.
- Apply Six Sigma/DMAIC principles to identify workflow gaps and implement process improvements.
- Developed employee onboarding SOPs to enhance training effectiveness and ensure consistent onboarding experience.
- Developed employee onboarding SOPs to standardize training and improve onboarding consistency.
- Oversaw vendors, purchasing, inventory, and operational resources to maintain operational standards and support practice needs.
Treatment Coordinator
1 Year 3 Months- Coordinated multidisciplinary patient care and treatment plans, ensuring timely scheduling, referrals, and follow-up.
- Managed complex personal-injury cases, facilitating communication among patients, attorneys, insurers, and healthcare providers.
- Facilitated provider communication and treatment coordination across multiple specialties.
- Supported financial consultations and streamlined insurance verification and authorizations for patient care planning.
- Maintained accurate documentation and regulatory compliance.
Back Office Manager & Treatment Coordinator
6 Years 1 Month- Supervised and trained clinical staff, enhancing team capabilities while managing daily back-office operations.
- Managed scheduling, patient communication, inventory, purchasing, and vendor relationships to ensure seamless operations.
- Supervised and trained clinical staff while managing daily back-office operations.
- Led employee onboarding, training, and performance evaluations.
- Coordinated clinical workflows to optimize patient flow and support staff productivity.
Education
Bachelor of Science - Health Care Administration
Skills
Healthcare Operations
Workflow Optimization
SOP Development/ Process Improvement
Six Sigma
KPI management
Data & Reporting
Vendor Management
Budget & Purchasing
EHR / Practice Management
Workforce Management
Onboarding
Timeline
Operations Manager
ELEV8 Dental & Integrative Health
08.2024 - CurrentRead More
Treatment Coordinator
SOHMA Integrative Medicine
01.2023 - 04.2024Read More
Back Office Manager & Treatment Coordinator
SouthBay Children’s Health Center
12.2016 - 01.2023Read More
Columbia Southern University
Bachelor of Science from Health Care Administration
Read More