Yvonne Roberson
Lawton,Oklahoma
Summary
Motivated casino industry worker with great people skills and time management abilities. Learns new assignments quickly and always follows gaming commission rules. Dependable, results-driven and cross-trained in multiple positions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Surveillance Agent
Ft.Sill Apache Casino
09.2023 - Current
- Visited sites and locations to identify areas needing to be monitored with CCTV cameras.
- Demonstrated strong attention to detail while reviewing video footage, identifying inconsistencies that may have been overlooked previously.
- Contributed to a safe gaming environment by continuously scanning the casino floor for potential hazards or risks to patrons and staff.
- Maintained utmost confidentiality while handling sensitive information, ensuring the privacy of casino patrons and staff.
Main Bank Cashier
Comanche Spur Casino
07.2022 - 08.2023
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Collaborated with team members to achieve high levels of performance and maintain a positive work environment.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained a balanced cash drawer, ensuring accuracy in all transactions and minimizing discrepancies.
Guest Service Representative
Comanche Nation Casino
10.2016 - 04.2021
- Inspect, maintain, and repair slot machines
- Render change and distribute jackpot winnings
- Effectively work with casino management to resolve customer disputes in issues involving electronic gaming machines.
- Maintained high level of professionalism and discretion when dealing with guests.
- Conducted routine inspections to verify compliance with gaming control.
- Collaborated with manufacturers and vendors to obtain necessary parts and equipment for repairs, maintaining an adequate inventory at all times.
Cage Cashier
Comanche Nation Casino
02.2015 - 10.2016
- Redeemed chips and vouchers for cash at customer request
- Provided friendly, courteous, and efficient service to customers
- Became familiar with gaming environment specific computer software (NeWave, Oasis, and Title31).
Count Drop Member
Comanche Nation Casino
05.2014 - 02.2015
- Assisted with slot machine drops, counting money, and reconciling gaming revenue
- Removed cash boxes from slot machines and replace with empty cash boxes per procedures
- Performed regular maintenance, troubleshooting, and performing necessary repairs on count and cash handling equipment.
Education
Information Technology
Great Plains Technology Center
Lawton, OKNetworking Certificate -
Great Plains Technology Center
Lawton, OK05.2019
Elgin High School
05.2013
Skills
- Assisted with the setup of the Oasis Casino Management System and worked at maintaining its integrity
- Configuring and maintaining networking equipment
- Excellent organizational skills and ability to prioritize workload
- Technical Support
Certification
Cisco Certified Tech (CCT)- November 2019
Timeline
Surveillance Agent
Ft.Sill Apache Casino
09.2023 - Current
Main Bank Cashier
Comanche Spur Casino
07.2022 - 08.2023
Guest Service Representative
Comanche Nation Casino
10.2016 - 04.2021
Cage Cashier
Comanche Nation Casino
02.2015 - 10.2016
Count Drop Member
Comanche Nation Casino
05.2014 - 02.2015
Information Technology
Great Plains Technology Center
Networking Certificate -
Great Plains Technology Center
Elgin High School
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