Yvonne Rodriguez
Newman,CA
Summary
Experienced Administrative Assistant with a proven track record of delivering outstanding customer service in high-pressure settings. Recognized for meticulous attention to detail and effective decision-making abilities, enabling successful management of multiple tasks simultaneously. Possessing a self-motivated work ethic, excels both independently and within collaborative team environments.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
California Freight
09.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Administrative Assistant
Superior Truck Lines
01.2020 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Instructional Aid
Gustine Elementary School
10.2019 - 01.2020
- Supported the development of students'' critical thinking skills by facilitating group activities and discussions.
- Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.
- Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
Administrative Assistant
Kross Trucking Inc.
11.2014 - 09.2019
- Oversaw budgets, payroll, and accounts payable and receivable.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Administrative Assistant
Delbon Dental
08.2013 - 11.2014
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
Administrative Assistant
River Oaks Dental
08.2001 - 08.2012
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Dental Assisting -
Galen College
Modesto, CA12.1996
General -
Delano High School
Delano, CA06.1992
Skills
- Mail Handling
- Appointment Scheduling
- Office Administration
- Filing
- Data Entry
- Customer Service
- Computer skills
- Office administration
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
California Freight
09.2024 - Current
Administrative Assistant
Superior Truck Lines
01.2020 - 08.2024
Instructional Aid
Gustine Elementary School
10.2019 - 01.2020
Administrative Assistant
Kross Trucking Inc.
11.2014 - 09.2019
Administrative Assistant
Delbon Dental
08.2013 - 11.2014
Administrative Assistant
River Oaks Dental
08.2001 - 08.2012
Dental Assisting -
Galen College
General -
Delano High School
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