Yvonne Schaffer
Kirtland,NM
Summary
Dynamic lead telemarketer with over a decade of experience in developing targeted strategies and training teams. Expertise in building strong client relationships and optimizing telemarketing processes to achieve measurable results.
Overview
13
13
years of professional experience
Work History
Lead Telemarketer
Self-employeed
Kirtland, NM
11.2013 - 05.2026
- Developed targeted telemarketing strategies to increase lead generation and conversion rates.
- Trained and mentored junior telemarketers on effective communication techniques and sales tactics.
- Analyzed call data to refine scripts, improving customer engagement and response rates.
- Established strong relationships with clients through personalized follow-ups and consistent outreach efforts.
- Implemented CRM tools to streamline tracking of leads and optimize follow-up processes.
- Monitored team performance metrics, providing feedback to enhance overall productivity and results.
- Streamlined call scripts for better efficiency, resulting in higher quality leads acquired.
- Managed a team of telemarketers and provided coaching for improved performance and results.
- Enhanced customer retention through effective rapport-building and addressing inquiries.
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
- Called prospective customers in designated market area to qualify leads.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Qualified leads and set up customer appointments for outside sales team.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
- Made average of 80 outbound and inbound calls per day.
- Developed extensive knowledge of products and services to better assist customers.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Provided information about available products and services, membership details, and purchase advantages.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Education
High School Diploma -
El Dorado High
Placentia, CA06-1979
Skills
- Goal oriented
- Data entry proficiency
- Objection handling
- Call control
- I am a team player
- I work very well independently
- I make very good use of my time
- Comfortable speaking on the phone to various levels of management
Timeline
Lead Telemarketer
Self-employeed
11.2013 - 05.2026
High School Diploma -
El Dorado High