YVONNE SCOTT
Summary
Dynamic professional with a proven track record at IBC Bank, progressing from sales associate to branch manager through exceptional interpersonal and management skills. Successfully coordinated complex commercial permits for the City of Corpus Christi, showcasing strong organizational abilities and commitment to code compliance. Demonstrated expertise in driving growth and fostering team collaboration in autonomous environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PERMIT TECHNICIAN II
CITY OF CORPUS CHRISTI
03.2024 - Current
- As a permit tech II I still perform related duties associated with PT I duties, but my focus is working on more complex commercial permits such as new commercial projects, TFO's, shell's, additions and remodels, site work, zoning, and public improvements
- I provide and educate development related information to contractors, property owners, development professionals regarding city ordinances and/or policies
- I coordinate with customers in order to compile all documents needed to ensure permit issuance are submitted and complete
- In addition, I process and complete Certificate of Occupancy issuance and perform other related duties and fulfill responsibilities as required
PERMIT TECH I
CITY OF CORPUS CHRISTI
01.2023 - Current
- Provided development-related information and support to customers through Dynamic Portal, email, phone, and lobby services.
- I coordinate with the customers to ensure that all documents received are accurate, and that all fees are applied correctly based on various related development projects.
- Issued occupancy certificates for residential and selected commercial developments.
- Other responsibilities include:
- Handled intake, review, and processing of residential permits.
- Contractor registrations for licenses.
- TABC's
- Backflows
- Handled the issuance of independent MEP permits applicable to both Residential and Commercial sectors.
- Coordinated issuance of residential solar permits.
- Additions/Remodels/Roof/Siding
BRANCH MANAGER
IBC BANK
11.2019 - 12.2022
- I started off at the bank as a sales associate and then cross trained as a teller and went on to various positions starting from the bottom working my way up to branch manager
- I was assigned to my own branch and ensured staff was effectively conducting multiple branch operations and processing while providing superior customer service
- Strategized to ensure the branch met the company growth and retention goals
- Developed and promoted good community relationships
- Conducted weekly one on one's with all 6 staff members under me to support and develop individual growth within their current position and their future with the bank
- Other responsibilities included:
- Manage branch staff and establish expectations for individual and staff performance
- Plan and execute sales activities to meet branch deposit growth
- Perform successfully to the Deposit Growth and Sales Performance Goals (TSA and Referral programs)
- Organize branch promotions internally and externally to promote bank products and services
- Actively engage in various bank meetings, required to create and give a power point presentation every meeting
- Facilitate daily huddles and weekly sales meetings
- Shadow hiring process and employee terminations
BUSINESS DEVELOPMENT SPECIALIST
IBC BANK
04.2019 - 11.2019
- As the Business Development Specialist, I was responsible for completing performance audits for various retail programs, reviewing exceptions, and producing reports for the Corpus Christi Market
- I also performed administrative assistance to the 1st VP, and officers of the bank as needed
- My responsibilities were as follows, but not limited to:
- Complete corporate performance audits for sales associates and teller programs for all 9 branches in the Corpus Christi Market by assigned due date
- Complete daily audits of all 9 branches to make sure new accounts and new money is recorded properly
- Complete daily audits to ensure all New Account information is on file
- Review exception forms submitted by the market with management and either approval/reject as needed
- Assist with the reporting of JDP measures/surveys for the Corpus Christi Market
- Based on the survey remarks and measures, I will either reach out to the customer, refer to appropriate branch manager, or submit the survey to the Areas Sales Manager or ATS
- Assist at other branches as a Sales Associate when needed
Education
2 -
UTSA-UNIVERSITY OF TEXAS
SAN ANTONIO05.2003
Skills
- Proficient Interpersonal Skills
- Windows
- MS Office programs
- Key Management
- Strong organizational skills
- Reliable
- Punctual
- Efficient Learner
- Proficient in Handling Multiple Priorities
- Active Listener
- Efficient Data Entry
- Requires little supervision
- Team collaboration spirit
- Code compliance
- Telephone etiquette awareness
- Critical thinking development
Certification
- ICC PERMIT TECHNICIAN
Accomplishments
- Received a letter of recommendation from IBC Bank Partner
- Received a letter of recommendation from former Director of Development Services
References
References available upon request.
Timeline
PERMIT TECHNICIAN II
CITY OF CORPUS CHRISTI
03.2024 - Current
PERMIT TECH I
CITY OF CORPUS CHRISTI
01.2023 - Current
BRANCH MANAGER
IBC BANK
11.2019 - 12.2022
BUSINESS DEVELOPMENT SPECIALIST
IBC BANK
04.2019 - 11.2019
2 -
UTSA-UNIVERSITY OF TEXAS
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