Yvonne Serrano
Houston,Texas
Summary
Professional with proven track record in delivering high-quality team results. Dynamic and dedicated professional with a strong background in client support and teamwork, honed at Chick-fil-A. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Fast learner with expertise in stock management and a friendly, positive attitude, committed to contributing to team success and operational efficiency. Knowledgeable Customer Service Representative with solid background in team environments, contributing to smooth operations and successful project outcomes. Proven track record of supporting team goals and maintaining high standards of work quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Chick-fil-A
03.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Food Bank Volunteer
Houston Food Bank
04.2024 - 05.2024
- Prepared and packaged boxes during box assembly line phase.
- Packaged up nonperishable food items for food bank visitors.
- Distributed food boxes with carefully selected essentials to families in need.
- Collaborated with team members to ensure timely distribution of food to clients in need.
- Organized, sorted and stored donations in orderly systems to minimize waste.
Event Volunteer
Harmony School Of Ingenuity - Harmony Public Schools
10.2023 - 05.2024
- Maintained cleanliness throughout the venue during events, contributing to a positive overall experience for attendees and organizers alike.
- Supported fellow volunteers by sharing responsibilities or taking over tasks when necessary for successfully completing the event''s goals.
- Facilitated communication between event staff and volunteers, fostering teamwork and collaboration throughout the event planning process.
- Contributed to the overall success of events by maintaining a positive attitude, exhibiting strong teamwork skills, and proactively addressing any challenges that arose during planning or execution.
Tax Intern
Comet Income Tax
01.2024 - 04.2024
- Worked closely with team members to complete tasks efficiently under tight time constraints during peak periods of high workload demands.
- Streamlined tax processes by maintaining organized client files and documentation.
- Organized client tax documents to facilitate quick preparation of tax returns.
- Contributed to successful client engagements by providing reliable support during busy season deadlines.
Education
No Degree -
University of Houston
Houston, TX05-2028
Skills
- Client Support
- Teamwork and collaboration
- Problem-solving
- Professional appearance
- Stock management
- Friendly, positive attitude
- Public Speaking
- Interpersonal skills
Certification
- Food Handlers Certificate, Learn2Serve Texas Food Handler Training Program - Expiration Date: 02/27/2027
- Texas Alcoholic Beverage Commission, Learn2Serve TABC Seller Training Program - Expiration Date: 09/27/2026
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Bank Volunteer
Houston Food Bank
04.2024 - 05.2024
Tax Intern
Comet Income Tax
01.2024 - 04.2024
Event Volunteer
Harmony School Of Ingenuity - Harmony Public Schools
10.2023 - 05.2024
Team Member
Chick-fil-A
03.2023 - Current
No Degree -
University of Houston
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