Hi, I’m
Yvonne Tafur
Miami,FL
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
18
years of professional experience
1
Certification
Work History
Chevys Fres Mex
Assistant Manager
03.2019 - Current
Job overview
- Reviewed sales and gross profit report to assess company efficiency.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security to protect employees, customers and property.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Mentored team members to enhance professional development and accountability in workplace.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Chevys Fresh Mex
Bar Manager
06.2010 - 03.2019
Job overview
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Followed strict recipes and drink measurements to minimize product used.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
Chevys Fresh Mex
Server Manager
04.2007 - 06.2010
Job overview
- Upgraded legacy infrastructure components proactively to ensure compatibility with current technology standards and industry best practices.
- Oversaw food preparation and monitored safety protocols.
- Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
- Conducted performance evaluations to identify needed merit raises or disciplinary actions.
- Optimized server configurations for improved performance, reliability, and costefficiency.
- Streamlined processes through automation of routine tasks, increasing overall productivity.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Monitored server performance and provided feedback to enhance server delivery.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
Chevys Fresh Mex
Head Hostess
05.2006 - 04.2007
Job overview
- Answered customer questions about hours, seating, and menu information.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Implemented effective reservation system updates to optimize table turnover rates without sacrificing guest satisfaction.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Used cash registers and credit card machines to cash out customers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Enterprise - Peru
Bachelor of Tourism Studies from Turismt
12.1994
PeruPeru
High School Diploma
12.1991
Skills
- Strategic Planning
- Customer Relations
- Work Planning and Prioritization
- Operations Management
- Decision-Making
- Professional and Courteous
- Team motivation
- Budget Management
- Good Judgment
- Team Development
- Performance Evaluations
- Task Delegation
- Customer Relationship Management (CRM)
- Goal Setting
- Schedule Management
- Promotional planning
- Customer Service
Certification
- CPM - Certified Professional Manager
Certified professional food manager
I had met all the professional requirement for certifications in food safety and sanitation. Since 2007
Contact Information
(786-366-6699)
Timeline
Assistant Manager
Chevys Fres Mex
03.2019 - Current
Bar Manager
Chevys Fresh Mex
06.2010 - 03.2019
Server Manager
Chevys Fresh Mex
04.2007 - 06.2010
Head Hostess
Chevys Fresh Mex
05.2006 - 04.2007
Enterprise - Peru
Bachelor of Tourism Studies from Turismt
Peru
High School Diploma
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